HomebaaReviews of homebaa.com

Response from HomebaaMar 28, 2025

Hi Josh, I'm deeply sorry about your experience with tracking your large table order. I completely understand your concern and frustration when you couldn't find any shipping information. I want to assure you that we are a legitimate business, and your order is important to us. We've identified the issue with our shipping partner's tracking system that prevented you from seeing your shipment status. I've just assigned our customer service manager to personally look into your order. She will be emailing you within the next few hours with detailed tracking information, including screenshots confirming your tables are in transit and scheduled to arrive soon. We take situations like this very seriously and are already working with our logistics partner to improve tracking visibility for all customers. Please check your email soon for complete details. We truly value your business and hope to solve your problem. Thank you for bringing this to our attention. Your feedback helps us improve. Best, Homebaa Customer Support Team

Response from HomebaaMar 27, 2025

Hi Jessica, Thank you so much for your excellent review! We're thrilled to hear the side table fits perfectly in your apartment and that you're enjoying its natural wood finish and dual-tier functionality. It's exactly what we designed it for—maximum utility without sacrificing style or space. Your feedback means a lot to us, and we hope you continue to enjoy your new piece for years to come! Best wishes!

Response from HomebaaMar 27, 2025

Hi Niter, Thanks for your awesome review! We're delighted the green mushroom lamp has found the perfect spot next to your couch. It's designed precisely for that cozy reading ambiance you described - unique character without overwhelming your space. Glad you caught it on sale too! We take pride in creating distinctive lighting that's both functional and conversation-worthy. Enjoy your evenings under the mushroom glow! Homebaa Service Team

Response from HomebaaMar 21, 2025

Dear Customer, Thank you for sharing your dining room upgrade experience with us! We're delighted to hear that our curved leather chair has added style to your space without breaking the bank. Your feedback about the chair's premium black finish, comfortable design, and perfect arm height is incredibly valuable. We also appreciate you mentioning the quick shipping and easy assembly process - these are aspects we continually strive to improve. We're grateful that you took the time to share these specific details about your purchase. Best regards!

Response from HomebaaMar 20, 2025

Dear Anne, We apologize for the extensive delay with your floor lamp order. We previously notified customers about shipping delays during Chinese New Year when our partner factories temporarily closed, but understand this doesn't make the wait any less frustrating. We've identified the customs clearance issue you mentioned and are actively working with our logistics team to resolve it quickly. We'll update you immediately on any progress. We take your feedback seriously and understand your frustration with this experience. Our team is committed to delivering your order as soon as possible. Again, I apologize for this frustrating experience.

Response from HomebaaMar 13, 2025

Dear Jeremie, Thank you for your excellent review! We're delighted that our product met all your expectations. At Homebaa, customer satisfaction is our priority. Your feedback is valuable and helps other shoppers make informed decisions. We look forward to serving you again in the future! Best regards!

Response from HomebaaMar 6, 2025

Dear Customer, Thanks for your understanding regarding the Chinese New Year delays with our partner factories. We're thrilled you love your lamp as a work of art and conversation piece! We sincerely apologize for any inconvenience caused by the delayed delivery. We're working to improve our holiday scheduling and communication going forward. Thanks again for your valuable feedback and support! Your satisfaction means everything to us. Have a great day!

Response from HomebaaMar 13, 2025

Dear Customer, We're sorry for your frustration. However, our records indicate that we followed up with you in February, and you confirmed receiving your Retro Yellow Floor Lamp at that time. We maintain detailed delivery records for all orders. If there's still any confusion, please contact our customer service team at with your order number. We understand holiday shipping delays can be concerning, and we apologize for any inconvenience. We remain committed to resolving any legitimate issues promptly. Best regards!