BlueSnapReviews of home.bluesnap.com

I've been using BlueSnap payment service for years and have been quite satisfied with them throughout the years. That's not to say I wouldn't change anything at all. One thing I might change is bi-monthly payouts instead of monthly. Also, there seems to be an issue with customers not being allowed to use PayPal to pay if an affiliate is involved in the transaction. These things are relatively minor for me though. Overall I'd give them 4.5 stars and round up to 5.

Bluesnap has been helpful and provides us with services for many of our customers with ZERO problems and a system and P2P we definitely recommend. I look at the reviews and chargebacks occur when you as a company provide a service or product that is not what the customer wanted or you have not held up your end of the sale. this is not a Bluesnap issue. but your issue of poor service. We have no chargebacks as we provide what the customers want. I cannot thank Bluenap enough for supporting our business with such a great range of services in many countries.

Dealing with BlueSnap is an absolute nightmare as a merchant. They refuse to assist or respond to support tickets. Refuse to assist with chargebacks and always side with the buyer. Every contact with them results in a runaround that goes on for days. This is absolutely unacceptable. Update: I've reached out to BlueSnap regarding this to their email address noted below. We'll see if we get a response or resolution on this. Update #2: We replied to the chargeback and never got a response from BlueSnap. We keep getting the run around to contact Regpack regarding issues and that we cannot speak to BlueSnap directly. This is honestly getting to the point it's becoming pathetic. You respond here on the public form but refuse to respond via email. Look I get it Regpack gets a cut from every sale we do on BlueSnap from your higher than average transaction fees but we should at least get direct support without getting the runaround. Regpack is a software provider not the Merchant. The merchant should work directly with the customer and resolve outstanding issues. The reason you have so many negative reviews is because you can't even resolve simple issues in a timely manner. This is absolutely pathetic.

We are beyond shocked with the level of service offered by Bluesnap. They have claimed to have paid vendors yet almost a month later no funds have reflected in their accounts TERRIBLE!!! Please, avoid these guys at all costs. You dont have a product if you use them

We are working with BlueSnap for over a year now and I must say this is the worst decision I ever made for my company! They decided to reserve $7K with no alerts, no explanations and didn't agree to release it! To make it clear our monthly revenue is 15K, and they took 7K in one month! They expect us to make changes in our core system in one day, We don't have money to pay employees!

Company of useless people They contacted us back in order to re-evaluate our business that was refused because of the bad reviews one year before. After 1 months of paperwork they declined even if they contacted us. Stay far away from these timewasters, is better that they look at their bad reviews not to the review of their potential customers. Richard their representative totally useless person. Far away from this bunch of scammers!!!

We are a customer of bluesnap since 14 months ago. Our account was suspended two days ago due to a mistake made by one of our team. We came today on this site to speak frankly, so honesty bluesnap is the best PSP we have dealt with, a wonderful support team and high-level developpers working in this company, in addition to the many payment methods available , i am really surprised at the negative reviews below, but I am sure that these have violated the terms and conditions of Bluesnap. Unfortunately, we are forced to use another PSP at this moment, but we will always hope that we receive a message stating that the account was opened again, and we will not hesitate to return to using bluesnap again. Thank you very much bluesnap for your professional dealing

Our team applied for a merchant account almost 3 weeks ago. We've had absolutely zero communication from the sales team, or anyone responsible for approvals. No indication of how long it will take, no request for further information. Nothing. When contacting the support team, we only got vague responses about it being in progress, and they have since stopped responding. At this point, I would not recommend Bluesnap. Their sales and support seems shockingly poor. *update on BlueSnap's response here. After 3 weeks of no progress and being referred to various people who kept asking the same things, we dropped them. BlueSnap is truly one of the worst companies I've ever dealt with. Stay away.