HolisticBagsReviews of holisticbags.com

Response from HolisticBagsDec 31, 2024

Dear Kory, Thank you so much for your wonderful review! We are thrilled to hear that you loved the bag and that your brother's wife enjoyed her Christmas present. It means a lot to us to know our products can bring joy to our customers and their loved ones.😊 We take pride in creating items that are not only beautiful but also functional. Your support and feedback inspire us to continue delivering quality products. If you have any future needs or questions, please don’t hesitate to reach out. We look forward to serving you again!

Response from HolisticBagsDec 31, 2024

Dear Jay, Thank you for sharing your experience, and we sincerely apologize for the difficulties you've faced with your order. We understand how frustrating it is not to have received your items, especially when they were intended as a Christmas gift. As our products are made to order, the production and shipping times can take longer than expected, typically around 20-25 business days. We are truly sorry for the delays and the lack of communication you’ve encountered. This is not the experience we strive to provide, and we appreciate your patience. We will do our best to push for your remaining items to be delivered as quickly as possible. Please know that your feedback is invaluable to us, and we are here to assist you. Thank you for your understanding, and we hope to resolve this for you soon!

Response from HolisticBagsDec 28, 2024

Hi Carmen, Thank you for sharing your experience with us on Trustpilot. We sincerely apologize for the frustration you've faced regarding the timeline of your order. We understand how important it is to receive timely updates, especially when you’re eagerly awaiting your bags. As a made-to-order company, our production and shipping times can be longer than anticipated. We strive to keep our customers informed, and our staff has reached out via email with tracking updates to provide you with the information you need. We appreciate your feedback about our promotional emails and will certainly take it into consideration. Thank you for your understanding and patience!

Response from HolisticBagsDec 28, 2024

Hi Nancy, Thank you for your wonderful review on Trustpilot! We’re so happy to hear that you found the ordering process easy and that you’re enjoying your handbags. It’s fantastic to know that you have three already and another on the way.😊 We take great pride in the quality and craftsmanship of our bags, and it’s rewarding to hear that you’ve received many compliments. Your feedback inspires us to continue offering a diverse range of beautiful styles and colors for our customers. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your bags, and thank you for being a valued customer!

Response from HolisticBagsDec 28, 2024

Hi Susan, Thank you so much for your wonderful review! We’re thrilled to hear that you love our bags. Your support means the world to us, and it motivates us to keep creating high-quality products for our customers. We strive to provide the best experience and products, and feedback like yours truly makes our day. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Thanks again for your kind words, and we look forward to serving you again soon!💖👜

Response from HolisticBagsDec 28, 2024

Hi Terra, Thank you for taking the time to share your concerns on Trustpilot. We sincerely apologize for the frustration you’ve experienced with your order and the delay in our response. We have been handling an overwhelming number of inquiries, which has unfortunately led to longer response times.😔 We understand how important it is to receive your items promptly, especially after your order in November. Our staff has reached out to you via email with tracking updates to keep you informed. We are committed to doing our best to ensure your bags are delivered as soon as possible. We value your feedback and take your concerns seriously. Please know that we are here to assist you further. Thank you for your patience.

Response from HolisticBagsDec 28, 2024

Hi Samantha, Thank you for sharing your thoughts with us on Trustpilot! We sincerely apologize for the delays you’ve experienced with your order. We understand how disappointing it is not to have your items arrive in time for the holidays, especially when you ordered in mid-November. As a made-to-order company, our production and shipping times can be longer than expected, and we’re truly sorry for any confusion this has caused. Our staff has reached out to you via email with tracking updates to keep you informed about your order’s status. We are doing our best to ensure your items are delivered as soon as possible. We appreciate your patience and understanding, and we’re here to assist you further if you have any additional questions. Your satisfaction is important to us, and we want to make this right.

Response from HolisticBagsDec 25, 2024

Dear Angela, We sincerely apologize for the distress and disappointment you are feeling regarding your order. We understand how important these gifts are for your Christmas celebrations. Typically, our production process takes 5-7 business days, followed by another 15-20 business days for shipping. Unfortunately, during this busy season, we have experienced delays that have affected our usual timelines.😔 We are actively working to expedite your order and will do our best to ensure it arrives as quickly as possible. We truly regret the lack of updates and any impact this has had on your holiday plans. Your experience is important to us, and we appreciate your patience during this time. Thank you for your understanding, and we wish you a wonderful holiday season despite this setback.