Brent
The bag itself is beautiful. Fulfillment process is slow
The bag is beautiful and my wife loves it. I bought a bag made of genuine leather and we're very happy with it. What we didn't realize (and it may be on the website somewhere that I didn't see) is that the order is fulfilled in China, making the turnaround time extremely slow. It was about 30 days from ordering to receiving. The tracking software was usually behind, as well. As an example, it showed the bag as out for delivery more than a day after the bag was actually delivered. So the bag itself...5 stars. The fulfillment process, however, made me lower my rating to 4. Would I buy again? Probably...but I'm now aware that the process is very slow and I will need to buy way ahead if giving it for Christmas or a birthday.
Response from HolisticBagsJan 17, 2025
Dear Brent, Thank you for your thoughtful review! 🌟 We’re thrilled to hear that your wife loves the beautiful genuine leather bag! Your satisfaction with the product is our top priority, and we’re grateful for your kind words. We truly apologize for the delays you experienced during the fulfillment process. We understand how important timely delivery is, especially for special occasions. Your feedback about the tracking information is invaluable, and we will certainly look into improving our communication regarding shipping times. We appreciate your understanding and are grateful for your willingness to order again in the future. Thank you for choosing Holisticbags!