Holiday Inn Club VacationsReviews of holidayinnclub.com

Dealing with Holiday inn has been nothing but a headache. When we first got the timeshare they promised us that the maintenance fees won't go up, because we would be grandfathered in when we joined. When we would try to get a stay, we could barely get in and then they would even charge us to stay there! The maintenance fees keep going up and we can rarely get in! One of the biggest problems we had was when we had a timeshare scheduled they told us we had to sit through the sales pitch. I got really upset and told them that we can't afford to upgrade again and that if I had to walk around and watch what I couldn't afford that I'd be upset. Then when we went to check out they charged us for the room even though it was supposed to be free. I understand I didn't sit through the hole spiel, but I literally told them that I could not stay for the last couple minutes because I couldn't afford it and they got upset and mad at us. They were so rude and inconsiderate.

We believe the terms of the contract were not fully transparent, and we feel it does not provide the value we anticipated. Unfortunately, efforts to address our concerns or explore options to exit the agreement have not been successful. In hindsight, we regret entering into this agreement.

This has been an absolute nightmare. The endless contracts and upgrades have completely overwhelmed me. If we fall behind on one thing, it feels like everything else comes to a screeching halt. It’s just too much to deal with. And their support team? They don’t care. They won’t even try to understand how they’ve put us in this mess. It’s like they’re ignoring the role they played in creating this disaster, and I’m the one left to pick up the pieces.

The resorts aren’t worth the debt or the rising fees. Their customer service doesn’t help. I regret ever dealing with this company.

Seriously, if you're thinking about buying into a Holiday Inn Club Vacations timeshare, turn around and run in the other direction. This has been the worst decision we've ever made, and it's all because we were fed a bunch of lies from the very beginning. They told us this was a great "investment" and that we could use it anytime we wanted. What a joke. The fees have done nothing but go up and up, and finding an available room is nearly impossible. So much for our so-called "investment." And the few times we have managed to book a stay, the rooms were absolutely gross. We've dealt with smelly, dirty rooms and even found old food in the beds. Half the time, the appliances don't even work. It's a completely miserable experience. But the worst part is the company itself. For years now, we've been trying to get out of this timeshare, but they won't do a thing. They refuse to cancel it, they won't apologize for any of this, and they certainly won't make it right. It's like they couldn't care less about their customers once they have your money. They just ignore you and leave you stuck with this useless, expensive timeshare. Their most recent email tells me to call the same department I have been calling for years and they tell me they won’t help me. Every. Single. Time. Don't make the same mistake we did. Save yourself the money and the headache. This company is predatory and completely unprofessional.

Warning About Holiday Inn Vacation Packages I purchased a vacation package for my family of five that required attending a presentation. When it came time to book, I chose a location close to our home. We visit that area often, and I wanted to make sure we could actually use the trip without wasting the money I had already spent. My husband is in the military, and his schedule changes frequently, so I was trying to plan around his availability. When I had trouble booking online, I called to make the reservation and was told that I couldn’t choose that location because it was “too close” to where we live. This restriction was never mentioned when I paid for the package. If I had known, I would not have purchased it. When I asked to speak with someone higher up, I was refused. We were genuinely interested in purchasing a timeshare in that exact location, so this policy not only wasted my money but also cost them a potential sale. In my opinion, this is misleading and poor business practice. If you are considering a timeshare, I strongly recommend looking into Hilton instead of Holiday Inn. My experience shows Holiday Inn was not transparent about their policies and has refused to refund my money. I cannot remember the exact date, but it was recent.

Booked a promotion, they had told me that there would be a sales pitch and I asked for Lake Tahoe and that I would sit through the sales pitch. They told me to book online when I had exact dates. So I did and after completing the process I was supposed to get an email confirming the dates I had requested. Never received an email. Called them after a couple weeks and they said those dates are no longer available and I would have to book months in advance for that location. But it has to be booked within six months of purchase. And no longer than a year out so summer in Tahoe was never an option. So $250 for nothing read the fine print. Also no refunds,nice business model screw people over before the sales pitch.

I would strongly advise anyone to steer clear of Holiday Inn’s timeshare program (Holiday Inn Club Vacations). What was pitched to us as a “no-pressure presentation” turned out to be a high-pressure, manipulative sales ordeal that lasted for hours longer than promised. The representatives were pushy, dismissive of our concerns, and used guilt tactics to try to force a sale. Even worse, the information we were given during the presentation didn’t match what we later found in the fine print. Fees, blackout dates, limited availability — none of this was explained honestly upfront. When we decided not to proceed, the attitude of the staff changed dramatically. They became rude and unprofessional. This experience has completely ruined my perception of the Holiday Inn brand. I expected integrity and transparency but received the exact opposite. Save yourself the stress and avoid this timeshare trap altogether.