customer
Oscar+Cigna is garbage, avoid at all costs! We finished our taxes over a month ago…
We finished our taxes over a month ago but we hadn’t received our 1095B form from Oscar’s+cigna. I called them and updated address etc and they promised I have it a week later. After a week no form in the mail, they can’t email it to you or send it to your portal(FOR WHAT STUPID REASON I HAVE NO IDEA). When I call back the next agent says it will take two weeks and we can’t contact Cigna to expedite it!! Wtf? Oscar isn’t allowed to contact Cigna, are you joking!? Another two weeks go by and no form. I call back again and demand it be sent to my portal as taxes are due the next day. Agent again states that they can’t contact Cigna directly and we have to wait for them to respond and I’ll call you in the am. Morning goes by and no call back. I call again and the agent see all the notes and tries to contact Cigna again to no avail. I ask for a supervisor, he’s on the phone, so he will call me back when he’s done. Well, John H. the supervisor never calls me back nor does he call the next day! So now I have to file an extension because these idiots can’t send me a simple form over the course of a MONTH! THEY TAKE $15,000 a year from me AND THEY DONT HAVE THE COURTESY TO SEND THE FORM OR RESPOND OR CALL BACK THEIR CUSTOMER WHO NEEDS A SIMPLE TAX FORM! If they’re not capable of this then who the hell would trust them with insurance of my family’s health? Sure as hell not me! So thank you John H., I’ll be taking my $15,000 and spending on a company that is organized and follows through! Not some bureaucratic dumpster like Oscar+Cigna that shows complete disdain for their customers and completely fails to do their due diligence. WHAT IF I NEEDED AN APPROVAL FOR A SERIOUS OR LIFE THREATENING SURGERY, ARE THEY GOING TO TELL ME I HAVE TO WAIT AND SEE IF CIGNA RESPONDs? What a joke of a company. IF YOU VALUE YOUR FAMILYS HEALTH AVOID THIS COMPANY AT ALL COSTS! In regards to their response: The issue had been “escalated” three times already! It’s now May 1st and I still haven’t received it! You’ve already proven that emails and phone calls and message don’t work so thanks for the pre scripted generic useless reply, it’s exactly what a company like yours does. You fake like your responsive to look good on TrustPilot and then you brush it under the rug to let someone else deal with the problem so it never gets resolved! Pathetic!
Response from Oscar HealthMay 1, 2025
Hi, thanks for reaching out. We’re very sorry about this experience and we’d like to help. Please send us an email at [email protected] with a brief description of your issue and your member ID. This will allow us to quickly escalate this issue to our team. (Any information sent through email is inherently insecure. If you send Protected Health Information (PHI) and/or Personal Identifiable Information (PII) through email, you do so at your own risk.)


