Oscar HealthReviews of hioscar.com

As part of an annual checkup my doctor ordered bloodwork. At Quest, a warning popped up on the screen that Oscar was not likely to pay for some of the tests. One of them was the test for A1C levels. What kind of insurance company won't test the A1C levels for an overweight 60 year old??? I spent hours on the phone with Oscar, my doctor's office, and the lab trying to figure out why this was denied. When you call Oscar, you initially are routed out of the country. The person in the other country has terrible internet, but tries to cover it up by making conversation and assuring you that they are going to help you. Meanwhile they are desperately trying to boot up their system. If you ask to be routed to a US representative, they try to convince you that they can help you. Then, yesterday, I tried a telehealth visit for wound care. The person who met with me (not a doctor) advised me to cover the wound with gauze, which was terrible advice because that night when I went to clean the wound, the gauze had stuck to it. Removing the gauze was painful and caused fresh bleeding. I have two friends who are nurses, and they were shocked at that practitioner's lack of knowledge. I am 60 years old and have never experienced that level of medical incompetence before.

When I search for a mammogram provider on their website, it only shows providers that DON'T do mammograms. I contacted customer service, and got the same incorrect list of providers that DON'T provide mammograms. When neither the website nor the customer service reps can provide correct information, that is a big problem. I had the same problem last year, having to tell them that the providers they are listing are not mammogram providers, and they obviously haven't corrected anything. Calling won't do any good, because their phone support has such poor quality and cuts out constantly. Obviously, the phone reps are in a third world country and Oscar isn't willing to invest in high quality phone service. Customer service reps are very difficult to understand, even for a young person with good hearing. There is no way that elderly people or those with hearing issues would be able to understand a word they say. The customer service rep told me I needed "radiology providers" rather than "mammogram" providers, but the list she provided me again included many providers that do not do mammograms, only other radiology. I was able to find my mammogram provider on the list, but still was provided with a lot of false information, since the majority on the list were not mammogram providers.

They send u a list of dr.s taking new patients well have of them arnt. You can't understand the person when you call them and I still havnt received my cards. Then when you apply it says you can keep your dr. Nope they said I had to change. So I kicked them to the curb and went back to blue cross blue shield

Overall 2023 experience. Good insurance for PCP. If you want a specialist, forget it in the DFW area. I have paid out of pocket for specialist. For meds... I have found that goodrx is better along with the kroger plan.