HimiwayHimiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
Himiway (himiwaybike.com) has 509 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Vehicle Repair & Fuel · Compton, California
Excellent
Vehicle Repair & Fuel · Vista, California
Excellent
Vehicle Repair & Fuel · Mountain View, California
Excellent
Vehicle Repair & Fuel · San Francisco, California
Excellent
509 approved reviews, newest moderated first
Mike M.
Good solid fat tire bike, Zebra. Reliable parts. Very smooth ride from pavement to natural surfaces. Added handlebar extensor to make more comfortable. Wish it was lighter weight. Wish battery was more conveniently placed. Reaching under to handle heavy battery, avoiding bumping front tire is awkward. Otherwise absolutely love this bike. It is my second e-bike and the service has been a real upgrade from my last non Himiway e-bike.
Glenn M.
I purchased a Himiway cruiser order #38711123 and was one of my best purchases.The cruiser arrived per schedule, I assembled (which was easy), after charging battery I started to ride the bike and was pleasantly surprised.Everything worked as should and after 2 years I put on 3000 miles over a little over 2 years.I did all proper maintenance and the only parts that needed replacemnet were the brake pads.I gifted the bike to a relative and purchased a Zebra D5 earlier this year and again perfect performance. It was a great update for me and the Hydraulic brakes is a nice upgrade. 5 Star all around Thank you Himiway.
Stefan M.
Ich habe am 13.03.2024 das Cobra Forest bestellt. Der Versand war wirklich recht schnell, leider war das Fahrrad übersäät mit Defekten. Lackabplatzer, Kratzer auf dem Display und das Baujahr des Fahrrades war 2021. Support hat das ganze recht schnell erledigt. Das Fahrrad wurde auch wieder recht schnell abgeholt.Leider gab es über einen Monat keinen Ersatz, daraufhin habe ich den Kauf storniert. Am 10.07.2024 dachte ich mir, gebe ich der Firma nochmals eine Chance. Ich bestellte mir das Himiway Cruiser. Das Fahrrad kam wieder sehr schnell bei mir an. Leider wies das Fahrrad abermals erheblicheh Mängel auf. Klingel funktionierte nicht, einige Teile verbogen, einige Bauteile waren nicht Baugleich mit der Abbildung auf der Homepage und warum das Fahrrad dann wieder als defekt zurück ging. Im 3-4 Gang krachte das Fahrrad unheimlich. Als wäre etwas massiv defekt. Fazit - Ich hätte direkt bei einer anderen Firma bestellen sollen. Ich habe mit Himiwaybike 1 Jahr an Zeit verschwendet. Erster Kauf mit Paypal, zweiter mit Klarna.
Response from HimiwayAug 22, 2024
Sehr geehrter Stefan Maurer, Vielen Dank für Ihr ausführliches Feedback und Feedback zu Ihrer Bestellung. Wir bedauern Ihre negative Erfahrung mit zwei Himiway-Fahrrädern zutiefst. Wir nehmen Ihre Kritik sehr ernst und entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten. Als Kunde sind Sie schon oft auf Qualitätsmängel gestoßen, was für uns nicht akzeptabel ist. Wir haben Ihre Beschreibung sorgfältig geprüft und werden intern alle notwendigen Schritte unternehmen, um solche Vorfälle in Zukunft zu vermeiden. Wir führen eine detaillierte Analyse der an Ihrem Fahrrad festgestellten Mängel durch, um die Ursache zu ermitteln und unsere Qualitätskontrolle zu verbessern. Wir versichern Ihnen, dass wir die Qualität unserer Produkte und der Dienstleistungen, die wir unseren Kunden bieten, ständig verbessern. Wir haben Ihr Problem aufgenommen und werden uns schnellstmöglich mit Ihnen in Verbindung setzen, um Ihnen eine zufriedenstellende Lösung anzubieten. Hemiway-Kundendienst
c94 Z.
Do not buy from this company! The aftercare is horrendous. There is no customer service in the slightest. I've been having issues with my bike for about 3 weeks. I've explained to them about there being an issue with my motor and my battery and the response I got from someone called Fiona from customer service was that it was my break disc that was the issue. If I wasn't so angry and dumbfounded the stupidity would actually be laughable. Today I received a phone call from a random number then a text msg on WhatsApp asking about what time to pick my bike up. I call them back asking what's this about and apparently himiway has contacted a 3rd party company to pick my bike up without even discussing that with me via email. They haven't even replied to my last email. It all seems very dogey. DO NOT BUY FROM THIS COMPANY.
Response from HimiwayAug 21, 2024
Dear c94 z, We deeply apologize for the issues you've encountered with your bike and the frustration caused by our customer service. Your concerns about the motor and battery should have been addressed more thoroughly, and it's clear we fell short in providing the support you needed. The miscommunication about the bike pickup was not our intention, and we sincerely regret the inconvenience this has caused. We want to assure you that your case is being escalated, and a member of our specialized support team will contact you directly to resolve the issues with your bike. Your satisfaction is our priority, and we are committed to making this right. Thank you for your patience, and we look forward to resolving this matter swiftly. Best regards Himiway Customer Care
Greg S.
Great bike!! Have had a cruiser for 2 years and have had no issues. Highly recommend
Jr
Had a few questions, I emailed and the response was quick, Within 24hrs I received a reply. They were able to help me choosing the right ride I needed. Definitely recommend if you're looking for a company that gives you great support.
HR
5 start.. exceptional service
Parksland P.
He loves his bike. Still no problems, haven’t needed to reach out for help.