HimiwayReviews of himiwaybike.com

As a bike shop Service Manager, I was able to get responsive consulting regarding a customer's bike and pinpointing the component that was needed to be replaced quickly. The only reason it's not a 5-star is because our shop is not a dealer and not considered as an authorized service center.

Bestellung D5 20 20 Zoll aufgegeben am 30.06.2026. Nach anfänglichen Problemen kam heute das Fahrrad jedoch habe ich es noch nicht ausgepackt. Aber eins ist Fakt, der Kundenservice ist richtig richtig gut!!! Ich wurde mehrmals telefonisch angerufen, per Mail zuverlässig informiert. Da ich ja mit Engwe so Probleme hatte, kann ich nur sagen, an diesem Kundenservice kann sich Engwe mal ein Beispiel nehmen. Danke Himiway Kundenservice für die Problemlösung.!!! 4 Sterne allgemein wegen der verzögerten Lieferung. 5 Sterne für den Kundenservice !! Mit freundlichen Grüßen R. Madeheim

My charger went bad and Freya help me get a discount for a new one.

I ordered incompatible parts with the bike,I purchased. Freya with customer support diligently and repeatedly reached out to me until I saw the emails so she could assist me with changing/correcting, the discrepancy I appreciated her due diligence. I'f I had a complaint it would be with the shipping I was under the impression My bike purchase would be shipped within a few days. By contacting customer support Freya explained that were in the process of restocking inventory and it would be within a month when my bike would be shipped.It would be helpful when going about trying to track the progress and location, of shipped items if the website would explain that inventory is depleted, and the time frame given on the site, of 2 business days to ship, can not be met and then give a estimated date for shipment of said items. I was under the impression when I purchased the bike I would receive it in a week or maybe a few days more. Beyond that so far things seem to be progressing. As long as my purchase is shipped and received I will be overall happy with the experience. Time will tell, and I will write a final review of my overall feelings with himiway ebikes. Freya is an important intermediate between Himiway and it's customers if not for her, I don't think I would be as patient or happy with my experience thus far , she is a positive force for Himiway ebikes

Freya was very prompt and helpful fielding my questions pertaining to my Cobra D7 Pro's display. Most of the information that I found prior to purchasing the bike led me to believe that you could adjust the MAXPAS (3/5/9) settings in the display menu, which could be very useful for different situations. However, the Cobra Pro comes with the Ultra display that has ECO and SPORT modes defaulted to 0-5 MAXPAS in lieu of the ability to select 3/5/9. Information about this is scarce, so it is very confusing. The display information on Himiway's website is for a different model which did not even look like mine, and no updated information was shipped with the bike. Thanks again Freya for your help and the $70 coupon code.

Freya correctly diagnosed a faulty pedal as the cause of a clacking noise on each revolution on my brand new Zebra. I went to a local store and bought a pair of pedals (for $45). That corrected the problem!! Himiway credited my account for $20.00.

Lora was consistently communicative and affirmed from the beginning that there would be a positive resolution to repairing a defective throttle under manufacture warranty. It took a few weeks and eventually my Rambler was repaired. Back on the trail again thanks to Lora and my local Himiway dealer, Fattire.

There was an item that was discontinued after we ordered. Although this was frustrating, Freya was pleasant and solution minded to help us choose an alternative product. We appreciate the friendly customer approach!