HimiwayReviews of himiwaybike.com

Fahrrad (D5 2.0 ST) zzgl. Gepäckträger bestellt. Beides angeblich sofort lieferbar, da auf Lager. Beim Rad wurde nach über zwei Wochen festgestellt, dass es in der von mir gewünschten Farbe nicht auf Lager ist. Nach mehrmaligen Nachfragen: Hab dann eine andere Farbe gewählt und das Rad kam dann relativ kurzfristig an. Der zusätzlich bestellte Gepäckträger ist nach über 9 Wochen immer noch nicht eingetroffen und es gibt noch immer keinen verbindlichen Liefertermin! Der regelmäßig kontaktierte Support "Leon" überschüttet einen dann mit Entschuldigungsfloskeln und vertröstet Dich dann weiterhin zu warten. Eine Rückabwicklung des Kaufvertrages ist nicht möglich. Keine Empfehlung meinerseits! Die verkaufen Ware, die sie gar nicht auf Lager haben! Daher, Finger weg!

Zero customer service Garbage company buyer beware you have been warned! I canceled my order after NO communication after 10 days. I was promised my bike would ship out in 2 days. After days of trying to contact them via emails ( I users their support link on their website) and phone calls. I had no choice to report it to my credit card company. Then what do you know they shipped it out a roughly a month after my order even though it was canceled. I was called by someone who clearly didn’t speak English on a Sunday night at 6pm, and begged me to accept the delivery kept saying “good quality”. I have it all documented they are pretending to not to of received my emails. This company is deceptive and not customer centric. I would stay away from HEMIWAY!

I have been a Himiway dealer in Canada for about 5 years. Until this year, they've been good. Now their support disappeared. It's virtually impossible to get parts or service support.

Seit Mai 2026 muss man einen einfachen Fahhradkorb vorbestellen . (Großer Frontkorb für D5 2.0 / D5 2.0 20) man wartet schon 2 Monate und so ein einfaches Teil ist nicht zu bekommen . Auch der D52.0/A7 Vorderer Gepäckträger ist seit Mai 2026 nicht zu bekommen . Was ist los bei euch?? sehr schwache Leistung

I'm a part of their affiliate program, they are not paying out my earned commission and not answering my emails.

Geld Return gibt es nicht! Fahrrad+Ersatzteile kommen aus China,nicht aus Deutschland! Keine klare Kommunikation. Sehr lange Wartezeiten wegen Ersatzteile!! Ich als neu Kunde bin sehr enttäuscht über diese Firma!!

I purchased a Himiway D5 Cruiser 2.0 expecting to enjoy it for years. Instead, what followed was several months of frustration trying to resolve what I believed to be a battery-range issue. When I first reported that I was getting significantly less range than I expected, I wanted to return the bicycle. Instead, I was encouraged to continue testing it to determine whether the battery was functioning properly. The problem is that the only practical way to evaluate battery range is to ride the bike, yet every mile accumulated while following Himiway’s recommendations made returning it increasingly difficult under their return policy. Over the next several months, I worked primarily with Leon trying to reach a reasonable solution. During that time I was presented with a series of offers, but every meaningful option required additional time, money, or both on my part. Among the proposals were: • Purchase a larger 20Ah battery at 50% off. • Accept a 10% refund and still purchase a larger battery. • Pay approximately $100 to send my battery in for testing, while being without the bicycle during that process. • Wait for an open-box replacement battery that might become available. • Accept a free replacement battery only after months of unsuccessful negotiations. • Return the bicycle while paying approximately $300 in return shipping and, initially, a 50% restocking fee before that fee was eventually waived. None of those proposals addressed what I had originally requested: the opportunity to return a bicycle that I did not believe was performing as expected. Every proposed solution required me to spend more money, wait longer, or assume additional risk. After months of going back and forth without a meaningful resolution, I finally involved both Affirm and the Better Business Bureau. Only then did the negotiations begin to move. Within about a week of BBB involvement, Himiway’s position changed significantly, additional concessions were made, and a larger partial refund was offered. Ultimately, I accepted the partial refund—not because I was satisfied with the outcome, but because after everything I had experienced, I no longer felt comfortable shipping the bicycle back and relying solely on Himiway’s inspection to determine whether I would actually receive the agreed refund. Right or wrong, after months of unsuccessful negotiations, I simply no longer had confidence in that process. Today, the bicycle has only 88 miles on it, nearly all of which were accumulated while testing the battery at Himiway’s direction. It has not been ridden since early April and is now being sold so I can recover the remainder of my investment and purchase from a company I have greater confidence in. My biggest takeaway from this experience is the return process. In my opinion, it made returning the bicycle nearly impossible in a battery-range situation. The only way to determine whether the battery was performing as expected was to ride and test it, but every mile accumulated while following Himiway’s recommendations worked against my ability to return it. I found myself in a Catch-22: I had to ride the bicycle to evaluate the battery, but riding it made a return increasingly difficult. If you’re considering purchasing a Himiway bicycle, I strongly encourage you to do your research, carefully read and understand the return policy, and compare it with other manufacturers before making your decision. I also recommend reading both positive and negative customer experiences so you understand what the process may look like if something doesn’t go as planned. I appreciate that Himiway eventually made concessions, but I remain disappointed that it took several months, numerous unsuccessful proposals, and the involvement of both Affirm and the Better Business Bureau before any meaningful resolution was offered. Had the same flexibility and urgency been shown when I first reported the issue, I believe this entire experience could have been resolved months earlier.

The skewer of the front wheel just broke off riding on a plain road. This is awful. Had to book a Uber XL just to get the bycycle home. This is bad. This bycycle sucks. I think most of the stars on the review are fake. Himiway really really needs to improve its product. Its a expensive electric bycycle with cheap parts.