John S.
The installation crew was very helpful…
The installation crew was very helpful and respectful. However, we feel like we took a big step backwards in our wireless service. We ordered the 1-gig from Highline and found the we only get the 1- gig at the router only if we are hard wired into it. We get less than 100 mb all around our house even though we order the outdoor extender. We had 780mb with our starlink. We were told we could get the deco to help improve our wireless service which helped a little- but it’s still half of what we had.
Response from HighlineJun 8, 2026
Thank you for taking the time to share your feedback, John. We're pleased to hear that our installation crew was helpful and respectful throughout the process. We're sorry to learn that your wireless experience has not met your expectations. While wired speeds can often achieve the full advertised service level, we understand your concern about seeing significantly lower Wi-Fi speeds throughout your home, especially compared to your previous service. We appreciate that you've already tried adding the outdoor extender and a Deco system to improve coverage. Your feedback is important to us, and we'd like the opportunity to better understand your setup and explore additional ways to optimize your Wi-Fi performance. We've escalated your concerns and someone should reach out soon to discuss your network configuration and work toward a solution that delivers the best possible experience throughout your home. Thank you for choosing Highline and for sharing your honest experience.