HighlineReviews of highlinefast.com

Response from HighlineJun 8, 2026

Thank you for sharing your honest feedback. We're sorry to hear that your experience with Highline has not met your expectations. We understand how disappointing it is when you switch providers expecting improved performance, only to find that your speeds do not seem better than your previous service, especially when you're paying more. This is not the experience we want for our customers. In many cases, factors such as Wi-Fi coverage, equipment placement, or network configuration can affect the speeds you experience throughout your home. We would appreciate the opportunity to review your service and troubleshoot any issues that may be impacting performance before you make a final decision. We've escalated this to our support team so we can investigate further and work to ensure you're receiving the level of service you expect. Thank you for bringing your concerns to our attention.

Response from HighlineJun 8, 2026

Thank you for your feedback, Debora. We're sorry to hear that you've been experiencing frequent buffering and that the issue persisted even after multiple system resets over several days. We understand how frustrating and disruptive that can be when you're relying on your internet service. This is not the experience we want our customers to have. We would appreciate the opportunity to investigate further and identify the root cause of the problem. We've escalated this to our support team so we can review your service and work toward a lasting solution. Thank you for bringing this to our attention, and we appreciate your patience as we strive to improve your experience.

Response from HighlineJun 8, 2026

Thank you for sharing your feedback, Tonya. We're sorry to hear that your experience has not met your expectations. We understand how frustrating that can be, especially when you expect a reliable and seamless connection. This is not the experience we want for our customers. We'd appreciate the opportunity to investigate the issue and ensure your service is performing as it should. We've escalated your concerns internally to our support team so we can review your connection, troubleshoot any potential issues, and work toward improving your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Response from HighlineJun 8, 2026

Thank you for sharing your feedback, Linda. We sincerely apologize for the delay in burying your service line and understand how frustrating it must be to have it impacting your ability to maintain your yard. We recognize that this process has taken longer than expected and appreciate your patience. We're glad to hear that an appointment has been scheduled for the 22nd, and we understand your concerns based on what you've heard from others. Your experience is important to us, and we hope the work is completed as planned. Thank you for bringing this to our attention and for your continued patience while we work to resolve the issue.

Response from HighlineJun 8, 2026

Thank you for your review, Billie! We're delighted to hear that Harry Fletcher provided you with a professional and courteous installation experience. We'll be sure to share your kind words with him and the team. We appreciate you taking the time to recognize his excellent service and thank you for choosing Highline!

Response from HighlineJun 8, 2026

Thank you for your wonderful review, Kelli! We’re delighted to hear that you have been very pleased with your Highline service. Providing excellent customer service is a top priority for us, and it's rewarding to know that every team member you've encountered has been professional and helpful. We truly appreciate your kind words and thank you for choosing Highline!

Response from HighlineJun 8, 2026

Thank you for your review! We're thrilled to hear that your service has been reliable and is performing as promised. Providing dependable internet service is our goal, and it's wonderful to know we've met your expectations. We appreciate your support and thank you for choosing Highline!

Response from HighlineJun 8, 2026

Thank you for your review, Marc! We're delighted to hear that everything is working very well for you. We appreciate your support and are grateful you took the time to share your experience. Thanks for choosing Highline!