HighlineReviews of highlinefast.com

Response from HighlineJun 9, 2026

Thank you for bringing this to our attention, Pamela. We're very sorry to hear about the damage to your driveway and lawn following the work that was completed on your property. This is not the level of service we strive to provide. We are escalating your concerns internally to ensure the appropriate team reviews the situation and follows up regarding the restoration work needed. We appreciate your patience and the opportunity to make this right. Thank you for your feedback.

Response from HighlineJun 9, 2026

Thank you for your feedback, Scott. We're glad to hear that you enjoy the fast speeds with Highline, but sorry to learn about the frequent lag and connection interruptions you're experiencing throughout the day. This is certainly not the reliable experience we want for our customers. We are escalating your concerns internally so our team can review the issues you've described and investigate what may be causing these interruptions. Thank you for bringing this to our attention and for being a valued customer.

Response from HighlineJun 9, 2026

Thank you, Gina, for taking the time to share your feedback. We're pleased to hear that our service technicians have been friendly and helpful during your experience. We're sorry to learn that you've continued to experience slow and intermittent internet service despite the troubleshooting steps and equipment upgrades that have been recommended. We understand how frustrating it can be when performance does not meet your expectations. Your feedback is valuable to us, and we'd appreciate the opportunity to review your account and network performance in more detail. We've escalated this to our customer support team so we can investigate further and work toward a solution that improves your experience. Thank you for being a customer and for sharing your honest feedback.

Response from HighlineJun 9, 2026

Thank you for your review! We're glad to hear that everything has been going well so far. We appreciate you choosing Highline and are committed to providing you with reliable service and a great customer experience. If there's ever anything we can help with, please don't hesitate to reach out. Thanks again for your support!

Response from HighlineJun 8, 2026

Thank you for your feedback, Karen. We're sorry to hear that the service did not work out for your needs. We appreciate you giving Highline a try and regret that we weren't able to provide the experience you expected. If circumstances change in the future, we'd welcome the opportunity to serve you again and show you the improvements we've made. Thank you for considering our service, and we wish you all the best.

Response from HighlineJun 8, 2026

Thank you, Kenneth, for your feedback and for giving us the benefit of the doubt. We're glad to hear that your overall service experience has been positive, but we understand your concerns about the outages you've experienced. We know reliability is important, and we're continuously working to improve and strengthen our network as we expand service in new areas. We appreciate your patience and the opportunity to earn your continued trust.

Response from HighlineJun 8, 2026

Thank you, Karen, for your wonderful review! We're thrilled to hear that you've found our service reliable, affordable, and supported by a friendly, helpful team. We especially love the comparison to a good cup of coffee — we know how important a dependable internet connection is in everyday life! Thank you for your kind words and support. We'll keep working hard to deliver the service you deserve.

Response from HighlineJun 8, 2026

Thank you for your review, Lillie! We're delighted to hear that you found our staff pleasant and courteous. Providing friendly, helpful service is important to us, and we appreciate you taking the time to share your experience.