Hidden ForeverReviews of hiddenforever.com

I love the necklace and I know my sister will too! What a great gift idea! The quality of the gift and customer service on top is second to none and I will definitely be ordering again. I am shocked by the negative reviews as I had to make an amendment to my order and the speed of response I received was great and I have now received my gift all in time for Christmas! Many thanks and Merry Christmas!

Christmas is saved! Ordered multiple items from the website and had to change the delivery address after my order, my request was dealt with immediately and the items have arrived in plenty of time :) would definitely order from here again

Wow what a great present! I am so glad I ordered early which was stated on their website and I have now such precious gifts for my family members for Christmas! I genuinely don’t understand the bad reviews which seem to be people not realising it is the festive period and there will be delays which is by no means this family run businesses fault! Excellent customer service chat and a great business idea thank you so much for the necklaces! I am super impressed with the quality of the products and I am thoroughly impressed with the speed of contact with the seller as well as the delivery (following the guidance on their website)

I ordered on the 5 of December, still no Sign of my necklace I ordered as a Christmas present for my mum. I’ve emailed three times, 1st was replied to basically a generic email saying it will be here for Christmas.. I doubt it as I don’t live in England. 2nd and 3rd email have been ignored. I’ve very disappointed at them and annoyed at myself for ordering the necklace before googling the company and reading the reviews. The money was taken from account right after I ordered and I doubt il get a refund ? Avoid this company if you’ve any sense **updating review in reply To custom items right to reply : I don’t See why you are taking on so many new orders when you can’t fulfil your current ones/delayed etc . I’m aware of busy Christmas periods however a bit of an update on the product status isn’t hard to do or a lot to ask Very unprofessional service from custom items, I don’t like leaving negative reviews on small business but when I feel I have to I will, others need to Know before they waste their time and hard earned money. M ** Ps: I think there are fake “positive “ reviews being added as they seem to appear once a negative appears. 🤣 *edited the second time in response to your reply on the 21 dec* I replied to your first reply last night, before I had a chance to check my email you sent right before your response on here. I don’t see a point in replying to emails as they are ignored anyway like my previous 2. Il take it at face value it has been dispatched like you said.. and il not be keeping my hopes up for a quick Delivery now. I just hope the product is nice on its eventual Arrival to me.. Like I said I don’t like leave negative reviews on businesses but anyone reading this think before you order as customer service and communication isn’t a strong point of this small company and as someone else stated need to employ more people. I won’t be replying any more unless my product doesn’t arrive. Thankfully trust pilot is here to get a response from custom Items.

I genuinely don't understand why this company has such bad reviews? The majority of these reviews must literally be the small percentage of people that things have gone wrong for. I sent a query about my orders which didn't seem to make sense, which I received an email about within a reasonable time frame (I sent the email on a Friday, got a reply after the weekend). I also had an issue with the tracking of the parcels, which has nothing to do with this company, but felt the need to mention in order to advise others. So here's my tip: when tracking, the Aftership app will forward you onto 4px to put in your tracking # etc - don't use this. I entered my tracking info and it wasn't finding my order. Instead, Google search 4px and use that. It's so much easier to use, it gives you a step by step tracking history so you can keep up with where abouts your order is. All round, just better. I placed my orders at the end of November and received the second part of it today (20.12.21). Considering orders have to be processed, shipped overseas, and on top of that it's the run up to Christmas, I don't think that it's an unreasonable time frame for receiving my order. Patience is a virtue. Thank you for my order, Custom Items. I'm glad I gave you a chance despite the reviews and sincerely hope others do the same.

After some problems contacting the company about the delivery address my item was being dispatched to they have fixed the problem. I will amend to 5 star if the item does arrive. The person who helped me was polite and understanding and im happy with their response. Thank you again.

brilliant customer service and I love my item. the company corrected a mistake that was made on my behalf with no issues. thanks so much

Despite the bad reviews… I am very happy with my order. It took about 2 weeks to come however communication with myself and the seller was good so I knew where my package was. It’s arrived and so beautiful and cannot wait to give it to my friend her Christmas. Thank you very much.