Hibbett SportsReviews of hibbett.com

They send dirty shoes lol never again. AF1s dirty af. That’s an all white shoe, why would you think no one could tell if they were worn already?

Terrible customer service. I wouldn't trust this place who knows what type of scams they got going on as well with the shoes. Another thing is everything online is out of stock in store which is b. S cause if you walk into the store itself, you will find all the pairs that are out. Line would be in store. Nobody fixes this corporate doesn't care. Terrible customer service.I wish to never do business with these people just gonna go through other vendors

Blanding and Wilson, Jacksonville, FL. Alivia is the rudest sales person I've ever experienced in retail. Employees fighting over who gets the sale and refused to take a pai of shoes back that were bought at 11 this morning and returned at 12:30 this afternoon due to the wrong size. Says they have dirt on them. No Ma'am! Told my son our house must be dirty. Very unprofessional. I have all day to give an honest review of their customer service 🙄. My son took them to 103rd location where they were refunded and that employee says, no dirt on the shoes. Will never shop at this location again. I suggest the owner review the video footage because these little girls have their boyfriend's hanging out at your store through their working hours. Hibbetts need to do better at vetting their employees. I would fire Alivia and the light skinned freckled girl due to their unprofessionalism. Fighting over sales is not okay. What happened to good customer service?

Ordered 3 pairs of shoes. Received them, and all of them appeared to be worn. Had scuff marks on them and dirt on the soles. Pen/ink on another. Called in and was told I would have to ship them all back for a full refund. Did not offer to exchange or provide any credits for a future order. When I originally placed my order and connected my account to Nike, I also received an expired coupon code. Agent on chat said I would have to contact the call center to use it. Also informed me that it can not be used on any orders with items that are already on sale on the website. Horrible experience. Likely never wasting my time shopping at Hibbett again.

I ordered a pair of shorts and they charged me 23.98 for them but when I received them the tag said they were 14.98 I'm definitely returning them

We ordered two pairs of shoes and ended up receiving someone else's, who ordered a completely different pair. Chat bot on the Customer Service Center page of their website does not work, so I called in. The rep was pleasant, but he issued us a return label that we had to print out, and then take the box to a UPS access point. Not very convenient. A few days later they issued a return for only one pair and not the two pairs we ordered. I emailed them about this and after 2 days of waiting for a response, I called in again. Again the rep was helpful, but after 10 minutes on the phone, she said she would have to open a case and that it will take at least 3 days for them to investigate. 5 stars for all the helpful people I had to contact to get this all straightened out, but 1 star for experience.

No update on shipment status. No help from customer service. Refused to let me cancel the order. I would urge anyone interested in prompt, helpful service to order elsewhere.

Do not by any chance place an order on this site. We just tried it and safely used Klarna. But Klarna stands by they businesspartner and demand you to pay no matter if you do not receive anything. STAY AWAY