HGreg.comReviews of hgreg.com

My experience with two separate locations of this company was truly 2 stars, and for different reasons. For the Doral, FL location lets just say that their communications was awful, and it would be my suggestion for potential car buyers to only use this company as a place to test drive a car so that you know its really what you want. If you go further than this, you are doing so at your own risk. At the WPB location we did end up buying the same model car from this location, but truthfully the post-"we've got a deal" experience left a lot to be desired. I've bought about 15 cars and never have experienced a post-deal made experience where I was delivered the car in dirty condition (it did look like someone sprayed a hose on the car to "wash" it, if you can call it that), but oh, so much more was lacking. The "like new" looking car mats that were in the trunk were removed, the cars owners manual had been replaced by a totally different vehicle than the one I bought, and there was absolutely no information given to me about what maintenance such as an oil change was done to the car. So, HGreg, thanks so much for the Ford Truck owners manual, the missing car mats (some very old, worn mats were given to me when I complained), the numerous crumbs and grass clippings that were throughout the car, and my having to guess whether or not I need to have the oil changed any time soon due to a lack of information being provided to me. So, as I have said earlier, if you must actually buy a car from this Dealership, its my humble opinion that you think long and hard about what you are doing and don't say afterwards that you haven't been warned that things might not end up as sweet as you think. I stand 100% by all and every word that I have provided in this review.

I bought a Nissan Rogue 2020 car on Feb 6 this year with a clean CARFAX and no accidents whatsoever and basic warranty of 3 years or 36000 miles left. We did not finance from them. So on 17th April we just escaped a major accident on I95 when the car speed dropped from 80 to 30 without any brakes so since we had no other option left so had to tow it to nearest nissan service center and there we come to know it needs a complete engine replacement and also engine warranty has been voided back in May 2020 so now we have to pay 12k dollars out of our pocket to bring it back to driving condition. And it has title issues since it had front end damage in 2020 which was never disclosed to us. And the sales manager of Hgreg says that we can't do anything since my 3 days time period is gone and the sold the vehicle "As is". And now we are in a complete debt of 13k dollars as loan and my car is worth 0 dollars until I pay another 12k dollars. The sales manager also said that they would have pushed and waived off the loan amount if we would have financed it from them. So really we are ruined at this point of time. We have reported this to BBB because it's not my fault either to buy this car and get cheated

i have purchased over 100 cars in my lifetime and this place avoid no matter what price they offer.they are not transparent profoundly unprofessional and do not tell the truth. good luck trying to get through to a sales manager or email response.told us for days vehicle we requested was in repair and then sold it three days before time told us vehicle ready.blessing in disguise.

I purchased a 2020 White BMW 330i from HGreg West Palm Beach location. I worked with Akm the sales person and Paul was the Manager on duty, Armando was the finance officer. I test drove the vehicle, and there was no issues at the time. I was shown a copy of the Carfax report that stated the car was in a previous accident. I was also shown a different report from another company and told that the vehicle is sold as is but has been fully repaired and has no issues according to that report. 3 days after I went home with my car I started hearing a noise coming from the front suspension, another day passes and the check engine light comes on. Then the driver assist features started to malfunction. I spoke with Armando the finance officer about the issue and he assured me that he would forward my concerns over to the sales manager who would give me a call in 15 minutes. After about an hour, I followed up about an unrelated issue and was told that I would get a call from the sales manager to check out the problem. It's been almost two weeks. I've heard nothing from Hgreg. I have to take the car to BMW and pay out of pocket to repair a car that Hgreg sales person told me had no issues. Yes, the car has warranty but because of a previous accident BMW refuses to repair under warranty. Needless to say, I am disappointed with my purchase and the lack of transparency. I should have check Trust Pilot and seen the 1.8 star rating.

Wasted my time and lied to me repeatedly when they knew my girlfriend was dying in the hospital and still lied and wasted my time. 3 trips 45 minuets each way. I you trust this place shame on you.

Hello, My name is Daniel Hernandez, I am not pleased to be writing a complaint letter, but this is the worst customer experience I have yet to encounter. I purchased a vehicle from the doral Miami location on 12/27/2020 and purchased a 2017 cadillac XT5 and made a large down payment of $9350 for a car priced at $24k. Immediately after leaving the lot, the engine light came on, called the store servicing department, and told them the issue immediately, then my AC stopped working so I brought the car in. I waited patiently to get the work done and even made two trips because the part that was needed had to be ordered. After getting my car ac fixed, I still had the engine light and when I call the service department, they told me that it is because the “computer needed to be reset” which is not a big deal and then next thing you know my car will NOT turn on. I had no choice but to get the car towed to my local Cadillac dealer since it could not drive, the Cadillac service department at Bayview Cadillac to be specific. Bayview Cadillac technician by the name of Paul Barresi was able to confirm that the reason for my engine not turning on was due to screw from the AC that was lodged into the engine which damaged practically and totally to a $18k repair job which voided the factory warranty that car has. After many phone calls I was finally able to speak with TORREY LUNN the general manager at HGreg Doral, for almost 3 weeks without a car Torrey and I have been texting to try and work out the repair as he conveyed to me that they will be willing to “goodwill” and pay for my engine repair, also keep in mind I have NOT even made my 2nd payment yet. Finally the Cadillac service department was able to give a wholesale cost for the repair and totally to 9k in cost and Torrey calls me to let me know that Hgreg will credit me $5,500 in to pay for my repairs that were not my fault, I let him know that this was unacceptable and asked him why did waste all that time if you were not going to cover the whole repair? He was insistent on having the car towed to another mechanic to do the repairs to get a better cost, which is super inconvenient to myself because then I would have no choice but to pay $1795 to bayview Cadillac for the inspection and labor it took to determine the car’s issue and that it was OUT of warranty. The Hgreg customer servicer manager did not even return my calls or email (Mateo Baute) Monday 03/15 and Tuesday 03/16 the general manager of doral locationTorrey Lunn did not return my calls and or text messages which were simply asking for the corporate office’s information. The customer service rep Mateo Baute, did not return my calls nor emails yet I am seeing him actively addressing negative reviews such as mine. Now the insurance company is unsure if they can payout my insurance claim because Hgreg did not give me a receipt or document showing they performed service on my car. I might have 15k loan and no car because of HGREG, please BEWARE! Livid is not a word to describe how I am feeling, I have no car to drive right now, still paying my car payment and insurance and still no resolution.

Worst buying experience of my life. Take your money somewhere else. These people are incompetent and rude.

HGreg.com is the worst car dealership i have ever experienced and will destroy your credit report for no reason.At HGreg Orlando everybody is on vacation every other day and they do not communicate to each other. I was aprooved,took a day vacation,got the downpayment,booked a flight and was told the car i wanted was sold to somebody else. Other then destroying my Credit and lies from HGreg.Com Orlando there is nothing good i can say.If a Company operate like that i guess there cars are the same Lemons as the People who "work" there. (when they are not on vacation). Be aware of Ibrahim Tunga,Raul Gonzales,Snezana Vrgovic