HGreg.comReviews of hgreg.com

What a Bad experience. I drive 2 hours to see a car, car is good. Go to financing, yes my credit is not the best but they approved me with a large deposit, it is a little late so the finance guy left!!! You still have a customer there and you leave??it was on 02/14/2021 So I text the next day as I wanted to ask one question if the lender would do the deal for a little less down $500 to $1,000, my salesman Leandro text me back "For that you need to be here, we don't discuss payment over the phone". What? I was there the day before, tried the car, want the car. After saying I am 2 hours away etc (he knew) he says someone with the finance department will call you. Someone call with a payment that was $100 more per month than the day before, he was not counting my deposit, was adding stuff I did not asked for so he said I will call you back. never heard from him, we are the next day at 4:00pm. Tried to reach my salesman, he doesn't answer but text me right away "text me". Tried to call a few times to the store today but you go through their "calling center" they transfer you but they don't answer in Doral except one time this morning and they put me on hold for 10 minutes and I hanged up. First time and last time I waste my time at Hgreg. The salesman told me, I am not on commission so you buy or not it doesn't matter, I can see that now. Oh and I am not a kid I am in my 50's and almost never write reviews might be my 3rd one, it has to be very bad. By the way car is $200.00 less today 2/16/2021 Too bad as I was ready to buy that Volt. and yes I checked the box to let Hgreg know about this. I could change this review if someone at Hgreg would talk to me and explain what is going on but I have little hope.

My experience at HGreg was much more than expected mainly because of Rigelsa. Shes a wonderfulsales rep and helped me feel completely comfortable buying my first car.

To be clear I'm only giving one star bc you have to leave one in order to leave a review. They don't deserve it. This has been the worst car buying experience of my life. I would never ever recommend this place to anyone. First, I was emailing the company about the availability of a car and never received any responses besides the automated email that an hgreg.com rep will get back to you soon. (the reason why I was emailing was because I was in Italy at the time and didn't want to use my minutes on this) after a week of no replies, I ended up having to call international anyway to ask about the car bc they never responded) I was already pre-approved for a loan from USAA and wanted to have the whole deal ready so I could start driving again as soon as I returned from overseas. The first associate who was helping me in the out of state department was great. sadly, he quit halfway through my transaction and went to another car dealership. (I should have went as well) bc after that it was all downhill. I asked for a video of the car bc I was out of the country and wanted a walk around video. everyday I was promised, you'll have your video by this time. (I still don't have the video) I was told that not many people are working the Orlando store, so it's hard to get someone to take the video. my paperwork was supposed to be sent before I even left Italy so it would be at the house when I arrived...it was sent a week after I had already been back in the states. this dealership moves so slow. I'm still waiting on my 1000 refund that was supposed to be refunded to me a week ago. after finally receiving the paperwork supposedly sent overnight which equaled 4 additional days 🙄 i ask if I can just take it all to the Orlando store and get the car already. I'm at my wits end with these people and their procrastination. I was told yes after I had to call back even though the associate said he would call back in "fifteen minutes tops" (I also must note that my messages took days for a response or weren't even read until I followed up) I drive the 2hr drive to the dealership and tell the store mgr Vincent what's going on. He tells me that I should have a check from USAA. I let him know that I have already sent the dealer funding request 4 times to other associates bc this should all be ready to go, he seems confused and asks me to log in to my USAA which I did just to show him what I just finished explaining. I asked to see the car bc I still haven't seen a video. I also must mention that I was expecting minimal associates there bc I never received a video, but there was so many people working and by working I mean talking, laughing, playing around, hugging each other and just general foolery was going on. no wonder I never received a video! anyway finally they say the car is outside. No one walks me to the car to show it or anything. I see that you guys don't work off of commission, but damn you guys are really rude. I basically sold this car to myself. hgreg.com has been so unhelpful, rude, uncaring, and extremely dismissive when I expressed my concerns about some things with the car. the only associate who was kind was the last lady I saw before leaving the dealership. she truly deserves better than working for hgreg. I gotta say the best ending to this whole transaction is when leaving the dealership you have to give a card to the "security guard" so I'm driving away and I stop at a table i ask are you the security guard and the kid just points at my card and says "that's mine" and just takes the card. no thank you, no hi, no have a good night. this place was a total joke! I really wanted to cancel the whole transaction but hgreg.com turned me off to the whole car buying experience and I just wanted it to be over. this was my first time buying from a car place that wasn't an actual dealership and I'll never do it again. it's worth the extra dollars to have a nice experience with pleasant associates. I have more to say, but I've really wasted too much time on this place.

This place is terrible terrible . Let me start off by saying do not buy a car here. I went to look at a car from their site and the car was sold back in June so they didn’t even have it ok no biggie. First when I picked out the car I was so excited my boyfriend bought me this car it’s a beauty perfect for me . We spend 6 hours doing paperwork and submitting and sending and signing. Ok weird to spend 6 hour at car dealership but whatever. Soon as I’m about to get the keys and take the car home they handed me a broken key. they definitely didn’t show this when they were selling the car. Again we are tired hungry and ready to go home so after all of this the option was for us to buy the key on eBay, after some back and fourth we agreed that they would get the key for us. So I’m finally heading home and soon as I get down the road the check engine light comes on. It’s like you gotta be kidding me . So I called to let them know and I got an appointment for the next day at 9 am to bring the car back . So we bring the car at 9 am to Elliot Rios in the service department which was absolutely amazing to be honest he has been the only person that has helped us through this situation. He took the car to get diagnosed poor kid was running around like a crazy person. After waiting 4 hours all we could do is bring the car back because they had to order the piece . ok fine at least it’s going to get fixed, we take off another two days to bring the car back I have to leave the car over night. Omg we cant take the days off and keep losing money but I need the car so I have no choice Again Elliot was super helpful took us step by step and made sure the car was serviced and given back to me before he ended his shift. I pick up the car drive it home it was great . I go to work the next day and the dam check engine light come right back on. I’m so frustrated and pissed at this place. Now I have to take days off again to get the freaking car fixed which should have been fixed in the first place. Fml if you call they leave you on hold for hours then hang up and when you call back they don’t answer. Emailing Elliot was the only way to get a solution. I feel so bad for him everything is dumped on this poor kid with no help . Everyone is so worried about their looks sitting around doing nothing. Smoking and spitting all over the place . Maybe they should move Elliot to the front desk and things will run much smoother smh .I have never seen anything like it. Anyways at the end of it all thanks again to Elliot Rios my key was replaced and my car was fixed. Although it took almost a month and going back and fourth it made it happen. Well I just got it back so God willing it’s fixed. DO NOT GO CAR SHOPPING HERE!!!!! You will regret it!! This place is a disappointment especially for such a well known company.

I visited an HGreg dealership to purchase a Toyota Yaris. I knew what I wanted and the pricing looked good on their website. WRONG! I knew there could be fees so I asked the salesman about all that up front. He lied and only told me some of the fees to bait me into test-driving the car and doing all the paperwork in a hot, crowded office. Then finally, after wasting hours of my time, he gives me a new paper with all these new dealer fees--WAYYY more than what they'd told me and what was advertised. When I tried to say the new fees were bogus, the salesman got angry and started yelling. That was the end of that.

This company is a scam, they announce cars on the website that they don’t have available or on sale, only to bait you to do a credit approval or to buy another car. Save your self some aggravation stay away of this company!

Complaint #1: I purchased my 2015 Chev/Volt Hybrid/Elec Car on 7/19/20. When I came home I noticed I did not have the cars Charging Cable. I tried contacting HGREG 3 times by phone, and went directly to voice mail each time. On 7/31/20, when my Mother came home from vacation, we immediately went in person to HGREG in West Palm Beach, FL. We spoke with Sean DeVito the General Manager and explained. He stated that the car does not come with a car Charger, Hybrid/Elec. Car. I know has a fact that the original owner purchased the car with a charger. After arguing with Mr. DeVito, he finally agreed to pay $150.00 toward the charging cable. I contacted the local Chev. dealer and they wanted $650.00 for a new one. I could not afford this. I spent one (1) week researching and asking a lot of questions to find the right charger to purchase for this car. I finally found one for $200.00. I lost $50.00 plus one weeks personal time. Not Fair to me. Complaint #2: On 7/31/20 I cancelled my gap insurance and Extended Warranty. At that time, we spoke with Armando Betance/Finance Mgr to do so. On 8/28/20 I contacted my current Finance Company "Ally" and they indicated they did not receive payment of $4,430.49 from HGREG. I then e-mailed HGREG and Mr. Betance told me that it takes 5-7 weeks to send my money. WHY? Does this benefit the Dealer? Mr. Beatance said this is company Policy. again WHY? On 9/16/20 I contact "Ally" again to see if the payment was received. Once again, they indicated NO. It is now 8 weeks. I feel the public needs to be aware of their wrong treatment to the public. I have been more than patient. I would like to be compensation for the $50.00 and for my personal time. I am a Mother of 2 children without child support and no time to waste. Money is very sensitive and important to my current situation. I would like HGREG to send my money to Ally and find me a lender who will refinance the car an lower interest rate and lower balance. = Payment I will be filing this complaint with Consumer Credit and Review about HGREG as well. I feel the public should be aware. Thank you for listening and taking your time.

Why dont we do a class action lawsuit against them? If interested, please email me: Jamrockylee-AT-Gmail.com Giving 1 star because there is nothing lower. Purchased a BMW in March and was sold a warranty that I was told was the best they had, the premium! Purchased the car and mentioned to the dealer that the tires are bald. They promised me 2 new back tires and said I just needed to come back in they would have them ordered. Went back to location 2 times, still my tire size is not in stock. After only a month the car's gas tank could not open and the car could not be charged, it being a hybrid. took the car to BMW, learned that the car was in a bad accident that also affected the air conditioning. BMW also pointed out the severe safety hazard as not only were the 2 back tires bald, the two front ones were improperly mounted inside out and presented an increase risk of skidding or even hydroplaning. It took 3 more visits to the West Palm Beach Store before I was handed two tires that I had to go and have changed myself and pay out of pocket to do so. Since then, after only driving the car 5000 miles since purchasing it in March, the rear air springs are now leaking and the back of the car is basically sitting on the rim. The BMW dealer reached out to the warranty company to have them cover only to be now told that the warranty I purchased only covers engine and transmission and is NOT the extension of the manufacturer's warranty as I was sold. The warranty paper work has no truth in disclosures as it simply says "a la carte" and that you have to call for coverage. Now I am $2400 out of pocket. spoke to the store manager and even the liason for the warranty company Rob who advised that HGreg should either upgrade my warranty or refund me the amount I paid for warranty. I was told by the finance manager that they cannot upgrade me, even when i offered to pay for the warranty upgrade which is another $2000. I have been calling for two days to get the refund on the amount I paid for the warranty and I am unable to reach anyone. Besides the obvious road safety issue which is being reported to the Florida Department of Highway and Motor Vehicles, their selling practices are deceptive and deplorable. There is no customer service or anyone to take account for anything! DO NOT BUY FROM THEM!!!! YOU WILL BE SORRY!!!!