HeyCatchReviews of heycatch.ai

Response from HeyCatchSep 23, 2026

Thomas, thank you for laying out exactly what happened, it makes this straightforward to answer. On that first day the work on your account was already done, not just clicked through. We analysed your product, mapped your audience and analysed your competitors' sites. You got a site audit, and with it an action plan: what to fix on your site to make it much stronger as a marketing asset. We also generated two weeks of videos ahead. They are built straight away from the data you enter, so that work and its cost happen on day one. That is why our policy treats an 8-week plan as two halves: the first covers the work already delivered, and the unused second half is refundable. That $25 has already been refunded to you. On top of that, as a goodwill gesture, we have kept your access open for the full 8 weeks, until 16 November, so everything is still there for you to use. We believe we acted fairly, and we stand by it. HeyCatch is an honest service: you pay for work that is actually done, and we return what is not. Anatol, co-founder, HeyCatch

Response from HeyCatchSep 23, 2026

Thank you, Robert 🤝 Glad it keeps surprising you. There is more on the way, so keep exploring. Anatol, co-founder, HeyCatch

Response from HeyCatchSep 18, 2026

Josh, three things. On the videos: they work. Here are results from customers running them right now: 1. https://www.facebook.com/1315224135000995_1549078193630688 2. https://www.tiktok.com/@homecareai/video/7677783023353466144 3. https://www.tiktok.com/@1tact_negotiator1/video/7679552915723308301 How well a format lands depends on the type of product, that is fair. But this is not AI slop. On the refund: we have no refund request from you, not in our chat and not by email. Please look back through your messages, there was no such request. On X, you have a point. We did not make it clear enough that the first week is account warm-up, when you post very little and very carefully. We are making that much more obvious in the product. X is far stricter than the other platforms and needs a careful start, but the channel does work once the account is warmed up. We are working on this now. Anatol, co-founder, HeyCatch

Response from HeyCatchSep 18, 2026

Thank you 🤝 From 20 views to 1,300 overnight is a great jump, and testing content day to day is exactly how to keep it climbing. Glad the app optimisation is paying off in purchases too. Anatol, co-founder, HeyCatch

Response from HeyCatchSep 17, 2026

Taylor, thank you for writing this out in detail, and for the fair word on the site audit. On the Growth plan, the warm-up posts and the replies are written for you. So are the videos and the slideshows. You connect the social accounts you want to grow, and from then on you log in, approve and publish what is already prepared for you. You are not writing any of it yourself. You are right that it is not fully hands-off. The setup is manual: connecting the accounts and the first configuration, and Instagram has to be authorised by you. Measured against doing all of this by hand, we treat the product as roughly 90 percent automated, and the manual part is setup rather than daily work. We would be glad to make you a special offer if you are open to it. Reply here or write to [email protected] and I will send you the details. On the chat button not opening, that one is on us and we are looking into it now. Anatol, co-founder, HeyCatch

Response from HeyCatchSep 17, 2026

Thank you, John 🤝 Fifteen minutes a day of approving instead of hours of making content is exactly what we are building for, and it is good to hear the signups are following. Glad the on-site recommendations are earning their place too. Anatol, co-founder, HeyCatch

Response from HeyCatchSep 16, 2026

Cole, thank you for the review. The part you are right about comes first. You asked us to stop posting and two posts still went out to your Instagram after that, on 5 and 6 August. Posts already handed over to Instagram publish on their timer rather than ours, which is an explanation and not an excuse. It should not have happened, I apologised for it at the time, and I am saying it here too. On the refund. You signed up and cancelled the same day, and by then the analysis, the video generation and the API work had already run on your account. Most of the $29.95 went to third parties within the first hour and does not come back to us. I offered to return the part that had not been spent, $7.95, the following day. That was the honest number rather than a brush-off, and I would rather show it than talk around it. On the product, you were right about the gap. You could not swap in your own imagery to match your brand, and that is why you left. It exists now: the first section of Post settings takes your own images and video, with a control for how often posts use your footage instead of stock. Too late for you, and it is there because of feedback like yours. Anatol Co-founder, HeyCatch

Response from HeyCatchSep 15, 2026

You are a complete liar. You paid on 14 September, wrote to our support, and we refunded you in full, all $49.95, within 30 minutes of your message. The refund went through the same day, hours before you posted this. You were not locked out after payment. Your access ended because you got your money back. For the record, you swore at us in your messages and behaved very unpleasantly, and we still refunded you straight away. Anatolii, founder, HeyCatch