heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com reviews

625 approved reviews, newest moderated first

Jordan
Nov 10, 2025
I’ve had my Abby for 4 months now and I…
I’ve had my Abby for 4 months now and I couldn’t be any more happier with everything. Super easy to setup and use. It turns everyone into a master cultivator
Response from heyabby.comNov 12, 2025
We’re so happy to hear that you’re enjoying your Hey abby experience! It’s great to know the setup was easy and that it’s helping you grow like a pro, that’s exactly what we designed it for. Thank you for being part of the Hey abby community and for sharing such positive feedback. We can’t wait to see your next grow!
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Michal A.
Nov 5, 2025
Product Needs some improvements.
Product Needs some improvements. Customer Service Very Slow responding to Customer Complaints.
Response from heyabby.comNov 12, 2025
Thank you for sharing your feedback. We're sorry to hear about your experience. We reviewed your recent humidifier case and confirmed that a replacement has already been shipped. We also looked into your support history and found that our team’s replies were mostly same-day, with a few responses within 24 hours. That said, we completely understand how it might have felt slow when you were waiting for updates, and we truly appreciate your patience. Your feedback helps us improve both our product and our service. Thank you again for giving us the chance to make this right.
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Carl
Nov 5, 2025
My heyabby has severe light leaks all…
My heyabby has severe light leaks all the way around not just the door but the box itself looks although it wasn't completely put together right , I've had numerous times where the app would just disconnect for no reason and stop working completely for a day or two. This box has made my grow extremely slow stunted and probably lowered my yield and potentcy due to these severe issues!!! I need some new weather stripping to fix my light issues and tape to cover the rest..... my box is certainly not worth it and i bought the full package.....
Response from heyabby.comNov 12, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve faced. We’ve reviewed your case in detail and confirmed that a solution has already been provided based on the troubleshooting results. Our records show that the resolution process was completed within 5 days, with part of the time spent waiting for essential details such as the product serial number and current shipping address so we could assist properly. We also checked your order history and noted that your purchase was made about six months ago, with no prior support requests or grower assistance recorded until this recent case. We always encourage customers to reach out to us as soon as an issue appears — our team is here to help and can usually resolve most problems quickly once we have the necessary information. We truly understand how frustrating it is when things don’t work as expected, and we appreciate your patience as we worked to resolve the matter. Your feedback helps us continue improving both our product quality and customer experience.
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John
Nov 3, 2025
They always have the answer
They always have the answer. Love those guys.
Response from heyabby.comNov 12, 2025
Thank you so much for the kind words! We’re so happy to hear that our team’s been able to help — we truly love supporting our growers every step of the way. Happy growing, and thanks for being part of the Hey abby community!
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Charlie T.
Oct 31, 2025
Quick safe delivery
Quick safe delivery
Response from heyabby.comNov 12, 2025
Thank you so much for your feedback! We’re glad to hear your delivery was quick and smooth. Enjoy your Hey abby, and happy growing!
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Angry C.
Oct 28, 2025
Your company is just terrible
Your company is just terrible. Bait and switch. Lousy customer support. The answer below is not really a response. The unit is advertised as fully functional and self-contained. The fact that a humidifier is needed is a problem. That it then takes a long time to be delivered, and then doesn't work, and then you have to jump through hoops with customer service, which is inconsistently available adds insult to injury.
Response from heyabby.comNov 12, 2025
We’re sorry to hear that you feel this way. That’s never the experience we want our customers to have. After reviewing your case, we found that your concern was related to a humidifier purchase. You reached out to us over the weekend, and our team responded within 24 hours. The troubleshooting process was completed within 2 business days, including the time spent waiting for some basic details such as the product serial number, a screenshot of the app control page, and a short video showing the issue. We understand how frustrating technical issues can be, and we’re always committed to resolving them as quickly as possible. While your comment suggests a more serious situation, we want to assure others reading this that we did provide timely assistance and resolution once all information was received.
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Kevin J.
Oct 28, 2025
Love my hey Abby so much I have two
Love my hey Abby so much I have two. So easy to use
Response from heyabby.comNov 12, 2025
Thank you for the great feedback! We’re thrilled to hear you’re loving your hey abbys and finding them easy to use. Thank you for your trust and for being such a wonderful part of the Hey abby community.
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Discreet means no N.
Oct 27, 2025
Title
The build quality really isn't that great and the space to actually grow anything seems small. Overpriced by about 20%
Response from heyabby.comNov 12, 2025
Hi Glen, Thank you for sharing your feedback. We’ve reviewed your case using the email address and order number provided and found no record of a shipping request for discreet packaging. All product specifications and details are clearly listed on our product page for customers to review before completing a purchase. We hope this clarifies the situation.
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