heyabby.comReviews of heyabby.com

Decent systems with some quirks. Awful customer service. The machine has had multiple hardware parts go out that need to be replaced and the company gives no help at all. They helped a little the first year with the pcb but conveniently they didn’t provide much help until the system was out of warranty. Then of course the told me the part I needed to purchase and explained it would no longer be under warranty. I’ve since had worse issues with the main system and they provide no options. They just keep saying they will “escalate it to their engineers.” Months go by nothing happens. It’s been 3 years now… it looks like it’s catching up with them. They no longer have anything in stock, not even the basic plant baskets.

I love my Hey Abby grow box. I have had several grows completed. My problem is the business just doesnt have an adequate supply chain. No nutrients. Filters finally came in and i was charged $19.50 for postage on a package that should have only cost a fraction of that. Really??? So anyway no-one can buy the nutrients packages from your company. You are always out of stock. We (not just me) have been waiting for freaking months ! get a better nutrient supply chain. I need to keep growing ! I cant afford to buy products from a dispensary I have to grow my own. I could use any system but i chose yours. Im wondering if i made a serious decision error??

Company has been out of nutrients for months.Cant get a straight answer as to when they'll be back in stock.

The product combined with the lack of customer service is a bad combination. I invested time and money into this product and it’s not what is advertised! Never Again!

I feel like your team didn’t really look at the problem I was having. I mentioned that there was no air bubbles coming from the air stone. Leaving the water still and stagnant. I was told the water pump was the problem, and you sent one out. Neither of the hoses connected to the water pump go to the air stone. So why in the world would you think that would fix the problem. You eventually did send me an air pump, but one of the rubber brackets holding it in place, and insulating the vibration, broke during the replacement. As it is quite tight in there. So, while I finally have a working pump ( I had a plant in the machine that entire month plus it took you to send the right part, and I had to buy a supplemental air system off of Amazon) it’s down a rubber bracket. Your support team also has a tendency to just send me articles instead of answering questions. I’m paying a subscription fee to ask you questions. I’d appreciate if you answered them. If you want to supplement your answer with an article to further expand upon what you’re telling me great. But, it feels lazy to send me on a research mission instead of answering a question. If I wanted to research it, I would have, instead of asking you. Also, a lot of your instructional videos on your website and on YouTube, are for old out date products. Like the video showing you how to calibrate the ph sensor I bought from you. Your support team gave me different instructions and ph requirements than your video. So I unnecessarily bought the wrong type of ph buffer powder, because I followed your online instructions, only to be given different instructions by support with different ph levels, requiring me to spend more money. If I could go back in time, I would not purchase your product! I would start with a different company, and different tent setup. Y’all missed the mark on a lot!

Shipped me a unit with a warped cover that lets all of the light through. I contacted customer support and they blamed shipping and essentially told me tough luck. Customer service won't replace. Beware of ordering from this company.

There is zero support my app won’t even allow me to ask hey Abby a question. So remind me,why did I buy my nutrients from these people? I’ve already reached out to the company with no response in true hey Abby fashion!!!

The app doesn’t work consistently. It will randomly lock me out & I have no access to 1-1 support. I have had this issue since my 1st subscription and none of the customer service suggestions work. Love the grow box itself, but the app makes the process frustrating and needs work.