heyabby.comReviews of heyabby.com

Great response times and informative on product needs to answer questions correctly

When I first got my Hey Abby the customer service and the product worked fine. My first grow went off good but didn’t yield what they said it could. I go to try to start my second grow and that’s when everything fell apart, it’s seems like customer service isn’t there to help you anymore. The fans don’t work like they should, no matter how many different airstones I try to use, it still don’t produce the oxygen it needs for the plant. I hate that I wasted all the money I did on this grow box because it’s not worth it. The nutrients are garbage, so if you do decide to buy one of these know this… you’re on you’re own to grow, better just go with a different nutrient for your plant and figure out a different air pump so your plant has enough oxygen because Hey Abby’s air pump don’t last but one grow if that.

Buy the Hey Abby but expect to be on your own when it comes to "customer service". No one responds and IF they do they send some kind of tutorial that has nothing to do with the problem you're having. And they want you to pay for a subscription that claims you get one on one help. You cannot reach any customer service so please don't pay for help you can't get. Just use the pro mode and save yourself a huge headache. I don't know who is in charge of customer service but I think they're smoking too much of their own Hey Abby product. And do not pay attention to the drivel they'll write in response to my review it means nothing.

I emailed support on Saturday Morning Sept 13. Around 1:00 pm, I received a response from Celina (Support) about my initial email for help to fix the mistake "I" made. (move my app back to flowering). She was pleasant, very knowledge able of what they could do to fix it and the time frame it would take. She assured me of the lighting levels would be fine for the stage of growth and nothing would interfere with my plant and she took care of it. Life is good! A little reassurance goes a long way!

My experience was great so great I think I've bought almost every add on for my box my opinion still stands it's one of the best customer service I've experienced ifnot the absolute best took a learning curve to get it working right but after that I became thoroughly impressed and have encouraged a few others to pick one up

Shipped me a unit with a warped cover that lets all of the light through. I contacted customer support and they blamed shipping and essentially told me tough luck. Customer service won't replace. Beware of ordering from this company.

I recieved a damaged package, the post office refused to return it. I made contact with you via email as there is no way to talk to anyone at heyabby, followed there instructions as possible with NO RESULTS OR REPLY. So I have an unopened damaged package and out of $75.00 plus. Good for me I was waiting to recieve this package before purchasing a machine. It's been at least a month!!

Just brilliant experience stress free .Highly recommend the service.