heyabby.comReviews of heyabby.com

Company has been out of nutrients for months.Cant get a straight answer as to when they'll be back in stock.

The product combined with the lack of customer service is a bad combination. I invested time and money into this product and it’s not what is advertised! Never Again!

Everything was great

Always love buying seeds from here. Super fast delivery

I give this company four stars because it definitely has a lot of effort that other companies that are more successful with their equipment being that I have both a Hey Abby and Ac Infinity cloud lab 743 tent with the board light and the T7 humidifier the heater fans, the works, etc. And I have the AI plus controller as well. But there’s something that Hey Abby does that I feel lacks in other companies, and that’s paying attention to your growth cycle. Hey Abby knows when to dim or raise the lighting according to your stage of growth. Versus other companies, I have to guess when it’s time to move the lights or dim them or raise them. For me, that should be AI doing that as well and the AC Infinity does not. Hey Abby has an app where the community can talk to each other and help each other. There’s communities on discord for other companies, but it’s not the same as having your own application. The application definitely needs some TLC and could use more features, but it’s definitely a step ahead of most companies that are a step ahead with their equipment. Hey Abby has serious potential, but it has to invest in the customers ideas and it has to cater to the customers needs. The one on one online support is no longer available because they are shortstaffed and can’t take on so many callers at once so I get that. But from my experience with their customer service, especially with Kayla, it may not be the fastest customer service, but it’s still good customer service because if something is not right, and you can prove that it’s not right they will make sure that they honor their warranties. Hey Abby was my first grow appliance, so I’m not going to talk down on it even though I have a little bit better equipment now. But for what it was in a Hey Abby 420 pro hydroponics grow box, it actually grew some really good “Tomatoe Buds” and if you go in the Hey Abby app into the community, you can see so many successful grows coming out of this file cabinet looking box. And I’ve sat in amazement like wow if you know what you’re doing, you can actually grow something really good and even if you don’t know what you’re doing it’s still works because I honestly didn’t know what I was doing in the beginning, but it was really plug-and play. So I give Hey Abby my four stars because I’ve been with them for under a year and I’ve had to service my Hey Abby but I’ve been attended to accordingly. Anyone that gets frustrated with a small companies customer service just doesn’t understand the art of business. But like I said, no matter what they will take care and honor their warranties. Warm Regards and happy growing, Mario Donate

I’m new to Hey Abby and I’m on my 1st grow. The support I’ve received from the 1 on 1 support and the HA grow community has been invaluable. I’ve had a couple issues and the HA crew has worked diligently to fix the issues and help me understand how the system works. My only complaint is the lack of availability of their product. They are always out of supplies. But, this could be because they are growing so quickly.

Didn’t receive what I ordered and 4 weeks later still no help with CS to get this handled

The machine came dented, leaks on my floor, the door doesn't latch right and "night mode" has never worked. The fertilizer packs came covered in a sticky liquid leaking from the box, some of fertilizer packs are leaking, got replacement, packs came in same condition, leaking.