heyabby.comReviews of heyabby.com

Love em no issues at all ... great customer service

I love it. I have two. Humidity and genetics are an issue but do your research and you can easily pull what they estimate. I always harvest a h.p. at minimum.

They are always there to answer questions they have been a great help when I need them

I feel like your team didn’t really look at the problem I was having. I mentioned that there was no air bubbles coming from the air stone. Leaving the water still and stagnant. I was told the water pump was the problem, and you sent one out. Neither of the hoses connected to the water pump go to the air stone. So why in the world would you think that would fix the problem. You eventually did send me an air pump, but one of the rubber brackets holding it in place, and insulating the vibration, broke during the replacement. As it is quite tight in there. So, while I finally have a working pump ( I had a plant in the machine that entire month plus it took you to send the right part, and I had to buy a supplemental air system off of Amazon) it’s down a rubber bracket. Your support team also has a tendency to just send me articles instead of answering questions. I’m paying a subscription fee to ask you questions. I’d appreciate if you answered them. If you want to supplement your answer with an article to further expand upon what you’re telling me great. But, it feels lazy to send me on a research mission instead of answering a question. If I wanted to research it, I would have, instead of asking you. Also, a lot of your instructional videos on your website and on YouTube, are for old out date products. Like the video showing you how to calibrate the ph sensor I bought from you. Your support team gave me different instructions and ph requirements than your video. So I unnecessarily bought the wrong type of ph buffer powder, because I followed your online instructions, only to be given different instructions by support with different ph levels, requiring me to spend more money. If I could go back in time, I would not purchase your product! I would start with a different company, and different tent setup. Y’all missed the mark on a lot!

Doesn’t close all the way.

My Hey Abby is a soil edition. The app used to have my box as a soil edition. Then all of a sudden is says hydroponics. I have contacted customer support and all they do is send me an owners manual. Which and read and NO WHERE could I find how to switch your box on the app! 🤬 I am going to delete my account and try from the start! Funny, I grew 2 successful plants and now my seed is sprouted and ready to go with a non working box.

I just wanted to say that Celina needs a raise! She helped me out yesterday with an order that I was freaking out about. She was calm, cool, and collect about my situation. She was was quick to respond to my email and my problem was solved within minutes! This will be my 6th grow and I couldn't be happier with HeyAbby and people like Celina!

Just great service all around . Any questions all addressed. Even found my subscription code when I some how messed that up. Just a great company. I hav had my Box over I think 2 years and she is the BOMB GO BIRDS 🦅