Michelle
This started December 22nd my camera…
This started December 22nd my camera would not connect to the internet I contacted their help center they had me disconnect the Abbey from the internet now it will not reconnect again I have sent them everything they have asked for so have said it had to to go to their operation Team every time I ask they have gotten it yet I get the same email no help whatsoever I don't think they have an operation team
Response from heyabby.comJan 22, 2024
Update: On Jan 27th, by guiding the customer step by step over the phone on how to connect the grow box to Wi-Fi networks, the grow box has successfully connected to the network, and the issue has been resolved. Thank you for reaching out with your concerns. We sincerely apologize for the inconvenience you've been facing with the internet connection issues. We understand the frustration of technical difficulties and are here to support you to find a solution. Your case is currently in the troubleshooting stage, and we appreciate your patience and cooperation as we work to determine the problem and find a solution. Please be assured that resolving this is a top priority for us. Our support team and software engineers have been actively involved, and we are committed to providing you with updates and assistance throughout this process. Thank you again for your understanding and patience.