heyabby.comReviews of heyabby.com

Missing pieces in my Start Up kit and the support has really gone downhill in the last week. I’ve had this unit almost 3 weeks, Jake & Rose were very attentive in the early stages of Germination, but then the last week I don’t even get replies. One time it took 2 days & another over 8 hours. That’s really unacceptable for spending $700 for a grow box & 3 months of support. There are many options out there, and they also offer support & are much cheaper. Shame on me, I thought I did ample research but I guess I didn’t. We’ll see if they correct their mistakes or just care about getting you to spend $600+++ & abandon you! Edit: I originally gave them 2 stars for support going downhill. The grow box is nice, and the Discord is full of great people & knowledge. Rose told me that they’re dealing with an unforeseen issue, so I’m assuming that support will be attentive once again. Don’t get me wrong, Rose & Jake have been great, a little more support for them would be even better. We’ll see if I have to update my review again.

I love the box , the app can have an issue once in a while but what app is perfect ? I only have one complaint and its about the subscription plan as much as i would love to use their subscription plan i will not as they only accept pay pal and gift cards . total bs when you can buy everything else with a normal credit card. don't understand why don't care its a no go for me pay pal is to easily hacked

Been trying to work with this company since Oct.23 and it has been nothing but misleading and false advertisement from their CUSTOMER SERVICE to their App being down 3 times within 2 months for more then a 6 hr period leaving you locked out of their network unable to do necessary functions with their box. When able to get into their App it ends up displaying wrong/ incorrect readings when you contact them they say there is a delay in data and that the box reading is the most accurate...but whats the point of having an app if you don't know if the response of the box is correct of that it will turn on or off an attachment from their brand like advertised. Kinda ruins the on-the-go check from a far point of the box. Customer service has been a JOKE to where when you call it NOW just says email us.. WHEN you email them they play a company wide game of phone and everything gets lost in translation when they do reply its someone new to the case like how can we help you?? .. still waiting on that call back from Aurora...Kayla fills out a return form due to messed up original order(s) due to defective/damage OG unit and shipping taking too long due to the fact they forgot half my order .. they extend warranties and give back a little $. Later THEIR hey abby add-on burns out- again try to do return on order cause another defective item not looking good ..they simply say well send another item a.s.a.p on 12/6 it's now 12/27 still don't have said item yet.. ALSO did form for return due to shipping takin to long /item not as advertised ( since I have a spare and even that doesn't pay attention to automation setting) ..been waiting( since 12/12) on money back for 1 Item when 2 aren't as advertised since one still "works" it an app issue they are workin on it STILL. ( miss-advertisement ?) App goes down locked out before holiday trip -again fill out return form due to not working as advertised/.and no call from prior issues. -gets email back saying WE SEE you can NOW LOG into the system and that they are workin data refresh app issue and that they would love to help me with my garden needs.. 12/27 -another abby add on fails -filling out return form and done with this. Shouldn't support this till they fix their issues and customer service problems..

The Hey Abby support team provides solutions to all my questions and there have been quite a few. I'm a first timer and their support during this process has been invaluable. Thanks Hey Abby support team.

I’ve had my hey Abby 420 edition for about 2 weeks give or take,. They have exceeded there customer service issues 100%. My pump & fan were not working when the it arrived & I thought to myself oh lotd here we go starting off on a bad note probably meant it would only get worse. However little did I know these guys were on top of it like it was here own & proved me wrong big time they walked me through the easy fix it turned out to be, the customer service was A1 they had me up & runnig in no time at all. I could not be happier with the choice I made & look forward to purchasing another one as soon as possible.

Customer service is good everything sorted out might have taken a bit of time but got there and that's all that matters. Thanks rose , Jake and everyone else who I spoke to.

I ordered my first item from Hey Abby and was very pleased with delivery, support and their products. I’ve ordered at least 10 more items since then. They provide live feeds with questions and answers from the community. Being a first time grower they have helped me out a lot. Will definitely be buying more in the future.

Customer service excellent Product awesome, a must have for the busy enthusiast