Russell L.
Their customer service and technical support sucks
Their customer service and technical support are laughable. A purchased a grow box from them and the water tank was full and a red light was flashing. They asked me to send them a video of the full tank 'of water and the red light!!! I checked the hoses in the water tank and the one with a sensor on it was floating. I pushed it down into the water and the red light turned Green! They never told me what to do to solve the problem, they just kept replying to my numerous requests with a request for the video! They responded with "you should have sent a video" but my video would NOT have been able to show them the inside of the water tank and where the hoses where. This was a problem with a KNOWN solution that they SHOULD have provided me. Instead they just choose to say "please send a video" I again think that THEY SHOULD OFFER A COMPLETE OWNERS MANUAL.
Response from heyabby.comMay 30, 2024
Thank you for your feedback. Your situation perfectly illustrates why we need a short video to determine the root cause of issues. Without the video, we wouldn’t have known that the sensor was out of position. Videos help us provide the best solution for you and your plants. For grower support, pictures of the plant also help our team offer the best advice and care your plant deserves. In the future, please feel free to share videos or pictures as they can significantly speed up the resolution process and ensure you receive precise support. We hope your growing experience improves and look forward to serving you better. Happy growing!