heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com reviews

625 approved reviews, newest moderated first

Nick J.
May 12, 2024
Great help great machine nothing bad to…
Great help great machine nothing bad to say
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Nathan F.
May 10, 2024
Ordered my Hey Abby grow box and…
Ordered my Hey Abby grow box and started having issues with it shortly after purchasing. They are unwilling to help a new customer and are giving me an unreasonably difficult time before they even offer assistance on helping me with my issue because apparently I must “prove” to them I’m worth helping. Their systems crashed and they lost my information now it’s my job to prove to them I’m a customer so they won’t help! I’ve done everything they have requested from me and it’s still not good enough now I’m out of a 1000$ and stuck with a huge heavy useless hunk of crap!!
Response from heyabby.comMay 11, 2024
We have sent a request to this reviewer for basic information to help us identify their purchase The reviewer will have 3 days to reply and we'll follow up from there. Upon closely reviewing the customer's open request with our support team, we encountered difficulty in identifying the order information, and product serial number. To proceed with warranty service, these basic details are essential for us to confirm the device's identity, verify its warranty status, and gather supporting evidence to diagnose the problem and devise a solution. Without the essential information, providing effective assistance becomes highly challenging.
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Dante T.
May 8, 2024
Love it abby anyone can grow
Love it hey abby anyone can grow
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williamsrakeemyahoo.com
May 7, 2024
Very helpful
Very helpful
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steve S.
May 6, 2024
Customer service takes the weekend off.
Customer service takes the weekend off. The "social media network in there app doesn't load your story till much later. The media portion is the only way to get plant help and they can't even get that right. I've bought all abby accessories until I realized they all just kept breaking. CUSTOMER SERVICE WILL NO BE THERE TO HELP YOU WITH YOUR PLANT YOUR ON YOUR OWN. Send a message to Customer support is nonexistent and hydroponics are not for beginners. Enjoy your root rot. The machine says add 3 gallons of water. This will drowed your plant. Once your plant has reached the veg stage. Leave an air gap so the plant can breathe. Do yourself a HUGE favor and but a tent.
Response from heyabby.comMay 7, 2024
We're sorry to hear about your frustrations and truly appreciate your feedback. Our customer support team is available 7 days a week from 9:00 AM to 11:00 PM EST to help you. For growing support, please use our 1 on 1 support feature in the Hey abby app, where our expert growers are available daily to answer your questions and provide tailored advice. Additionally, check out our YouTube channel for a wealth of growing tips and tutorials. Don't forget to join our Discord community too, where you can connect with other enthusiasts and share experiences. Hydroponics are great for beginners, and many users have pre-ordered our new soil edition as well for a fun change. We're committed to improving our services, including the app's social media features, to better meet your needs. Please reach out to us—let's work together to ensure your growing success.
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Jordan S.
May 5, 2024
My honest 💯 % review !
My honest 💯 % review ! The feedback is there ! What I mean is when I need assistance they do respond.. not the fastest but they try their best to get to everyone. I bought my hey Abby 420 edition and I can’t be upset it took me 3 times to finally get my grow to fully sprout . Now the plant that’s growing well.., it’s a f***** monster in a cabinet lol 😂 • I’m not a paid actor ! S*** I wish they send me another box of gold & silver 🫠 🙃 Ps. Don’t get anything that’s gonna grow tall ! They will get better if we give them the best feedback possible.. Software needs improvement 👀 •Beginner mode needs light adjustment just like pro mode. •Logout happens after doing task Thank you team Abby for all your guys love and support 🫡🙏 I’m still supporting you guys because I do believe u guys can improve!
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Michael D.
May 3, 2024
Can depend on him to respond quickley…
Can depend on him to respond quickley and very knowlegable with the things to help me with my first grow.
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Frank M.
May 3, 2024
With the advice of the Abby Support…
With the advice of the Abby Support Team, my second grow looks like it’s going to yield well over 3ozs. That also speaks for the quality of the box. I am extremely happy I decided on my purchase. And I have recommended the Abby to all of my friends.
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