HERTZ MAROCReviews of hertz.ma

J'ai loué une voiture pour un mois et rendu avec auqun accident et auqun dommage. Ils m'ont que je vais recevoir mon caution automatiquement. J'ai rendu la voiture à la fin du juillet 2024. Jusqu'à maintenant j'ai reçu rien. J'ai envoyé des emails avec auqun réponses. Que ce qui ce passe?. Je vais louer jamais chez eux. Je vais rester envoyer les email jusqu'ils répondent

Surtout ne pas faire de réservation chez hertz c’est entreprise d’arnaque, j’en ai fait l’expérience aujourd’hui à tanger aéroport j’ai effectué une réservation et payé sur leur site 638,55 € pour deus semaine d’une cetadine il voulait que je paie une somme de 15 000 DHS de caution débit Immédiat alors même que sur le contrat il est écrit 13 000 DHS bloqué à éviter absolument

The process of renting a car in a different country is always stressful. We were initially worried after reading about other people's bad experiences. However, it turned out to be very pleasant for us, and we didn't encounter any of the common issues that people complained about in their reviews. The paperwork was in French, but the staff treated us in English and explained everything clearly. During the check-in, the staff marked all the car defects and there were no issues during the check-out. My deposit was refunded to my credit card a couple of days after returning the car. My advice is to be thorough and read about other people's experiences to know what to expect and how to manage the situation. It's worth paying a bit more for peace of mind and getting full-cover insurance. In the worst-case scenario, you'd only lose £300 instead of £800. It's important to note that the paperwork does require you to return the car clean (despite some people claiming otherwise). Check the small print at the back of the contract. The staff also pointed this out. You can go to a gas station and pay for a car wash, which costs 30Dh, less than £7. Ultimately, it's a matter of how much risk you're willing to take for the sake of saving a bit of money.

Ma sœur a été arnaquée par eux . C’était une expérience vraiment décevante et préoccupante. Je les recommande surtout pas après une telle expérience

Beware of these professional scammers. They charged my friend $400 for a scratch that was already on the car when we rented it. These scratches were small enough to go unnoticed in the initial pictures we took

Rented for 10 days…. The guys have n the kiosk were very polite and professional… our car was in great condition and overall a great experience You need to return the cat clean… DO NOT USE the car wash at Ménara Mall, it is a scam and they charged 50 Euro to clean the car… this is a disgrace

We had an unfavorable experience with HERTZ / THRIFTY car rental at Agadir airport. On the day we were returning the car, we encountered the complete absence of HERTZ staff, which led us to follow telephonic instructions and leave the car in the airport parking lot. Our shock increased upon receiving a report that stated there was a minor scratch on the car, something we have no recollection of. Without any witnesses during the car handover, how can we ensure that this alleged damage didn't occur after we left? To make matters worse, more than 4000 dhs were deducted from our security deposit. This was particularly outrageous given that the vehicle already had various signs of wear. This leads us to suspect the agency has a tendency to overcharge for repairs at the clients' expense. We believe that the cost to repair such a scratch should not exceed 500 dhs. We find this type of business conduct unacceptable and suspect serious mismanagement regarding the security deposits. We strongly recommend seeking other more reliable and honest service providers.

I normally write no reviews. However, for the benefit of future renters, I would like to warn people to stay away from Hertz/dollar in Morocco: 1. We had a flat tire, but it took more than 6 hours to get a roadside service. 2. They took us around multiple cities to find a repair shop that they liked. It was too far and too late that I had to book another hotel for my family to avoid midnight driving to our original hotel, six hours away in Meknes. 3. They sold me full insurance but they did not honor it and return my deposit. Their excuse was I had a flat tire, which the insurance that they sold to me was supposed to cover. Obviously, they lied to me when they sold me the insurance. I have seen many similar reviews online which I regrettably did not read before falling into this scam. Morrocco is a very diverse and mystifying country. Our family loved everything. We will definitely return there again. I posted this review on January 2, 2024. They are replying to me on March 7, 2025, more a year later. I wrote to the email that they provided many many times. They always denied any fault and never returned my deposit. IT IS A TOTAL SCAM. STAY AWAY FROM THIS COMPANY. FOR ME, IT IS STILL NEVER AGAIN!!!!!