customer
47 days and no deposit returned!! No contact from emails or calls
Dear Hertz Team, I rented a car from Hertz Marrakesh Airport from 28/10/2024 to 02/11/2024. During the rental, we experienced a flat tire and, as there was no spare provided, the car had to be collected by Hertz emergency service. This resulted in the loss of two rental days. When I retrieved the car, I was mistakenly charged a second hire deposit. Additionally, two bars of fuel were missing, and I incurred taxi costs to reach the car from my accommodation. I was also informed of a 500 processing fee. It has now been over 47 days, and I am increasingly concerned about the unresolved deposit refund. Please advise on the status and confirm the resolution of this issue promptly. No replies to my emails of phone calls so here I am trying to find anyone that can help.
Response from HERTZ MAROCMar 7, 2025
Dear customer, First of all, thank you for choosing Hertz for your previous rental. We deeply apologise if the service didn’t meet your expectations. We invite you to contact our customer service at: [email protected] to get a follow-up on your case.