HERO Defense Systems LLCReviews of heroselfdefense.com

Response from HERO Defense Systems LLCFeb 26, 2025

Hi Ron, we've replied to your emails a few times but haven't heard back. In case you didn't see them, the 10% you were asking about wasn't applicable because the bundle you purchased was already on sale. The great news is you saved 10% on the discounted bundle, and got some bonus cartridges as well! Please reach out to us if you have any other questions, and be sure to check your spam email for [email protected]

Response from HERO Defense Systems LLCFeb 25, 2025

Sorry to hear you aren't seeing your package! UPS handles the deliveries and we can see they've set the status to delivered. We'll be reaching out to you shortly to get more information and offer any assistance we can.

Response from HERO Defense Systems LLCFeb 10, 2025

We're sorry to hear there's an issue with your product. Please email us at [email protected] or call (833) 437-6669 with details so we can learn more and assist! Please also let us know where you reported the issue previously. We were unable to find any messages from you and would like to ensure nothing is being missed.

Response from HERO Defense Systems LLCJan 9, 2025

Hi Shane, sorry to hear there were issues with your order. We'll be reaching out shortly to get more details and see how we can make it right!