HERO Defense Systems LLCReviews of heroselfdefense.com

Response from HERO Defense Systems LLCMar 12, 2025

Thanks for your feedback! We do encourage everyone to review our free online training before they practice since our devices do work and aim a bit differently than traditional firearms. HERO 2020 lets you point your finger at the target to aim, while AIIRO allows you to point with your thumb. With a little practice it's very intuitive and simple. When it comes to projectiles, other companies make up for their lack of quality (rounds that fail to break) with more quantity. We don't believe that's protection you can rely on! So we've developed the latest advancement in non-lethal projectile design, using specialized materials and molds to ensure every ball bursts reliably on impact. With HERO only one shot is needed to disperse irritant and stop attackers in their tracks. Every shot should count when it comes to protecting your life! Thanks again for your review, and let us know if you have any questions.

Response from HERO Defense Systems LLCMar 6, 2025

Thanks for the feedback! Just to clarify, AIIRO and our gel cartridges are legal to use and can ship to California. It's the irritant based projectiles for HERO 2020 that CA does not allow and we are unable to ship. HERO 2020 is available in CA with our BluntForce kinetic cartridges though!

Response from HERO Defense Systems LLCOct 16, 2024

Hi Yvonne, we want every customer to be comfortable and familiar with their device. Thanks to feedback like yours we've recently increased the number of BluntForce cartridges in the California Compliant bundles for HERO 2020. We hope this change will help our customers train and feel confident. Thank you again for your review, and stay safe out there!