HERO Defense Systems LLCHERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 17 reviews with 1 star · Clear filters
Mason L.
J’ai commandé un produit de défense personnelle sur leur site, et je dois dire que l’expérience a été décevante. Le produit reçu ne correspondait pas à la description, et le service client a été peu réactif. J’ai dû attendre plusieurs jours pour obtenir une réponse, et même alors, la solution proposée n’était pas satisfaisante. Je ne recommande pas ce site pour des achats en ligne.
Catherine P.
I have emailed you several times on the basis of trying to return the nonlethal gun. I’ve tried and tried and tried. I’m getting no response and I feel that this was a big scam based on your customer. Service sucks.
Response from HERO Defense Systems LLCJun 23, 2026
Hi Catherine, apologies for our phones being unavailable! I have put in a note with the support team to reach out to you via email. Please watch your inbox and spam folder for a message from [email protected]
Scott
I can not get them to answer me…I’m Trying to return the Hero Pellet gun which just arrived..I was given one by a friend..they haven’t resounded to my request to return it after several attempts both on line and in the phone. I received a note from them after posting this review that they sent it yesterday and to check my e mail and spam folder ..still no response..
Response from HERO Defense Systems LLCMar 3, 2026
Hi Scott, please check your email (and spam folder) for a response from us. We sent return instructions to you yesterday from: [email protected]. Update: We have resent the email, please let us know if you do not receive it.
Al H.
You folks never answer phone calls or return calls. Furthermore, I purchased a Boltaron Holster (order #16081) on 10/20/25 $49.95. A week later this same holster is 15% less $42.46 I requested $7.49 difference be put back onto Visa card ending with 7452. Received zero response from support.
Response from HERO Defense Systems LLCNov 7, 2025
Hi there, sorry to hear you've had trouble getting a hold of us! Please be sure to check your spam messages for an email reply from us. We'll also try reaching out again in case the last message didn't come through. Regarding the price, you ordered 15 days prior to the sale's start (Nov 4). Unfortunately this is outside the range we're able to honor sales prices. We appreciate your feedback, and will also reply with this information via email.
Dominick G.
I bought my hero 2020 in the fall of 2024. It arrived without a laser sight. I called and they told me I ordered wrong. When I practice with it it doesn't fire two shots consecutively. They told me I was crazy. Here it is August 2, 2025 and my hero 2020s safety mechanism just fell apart like garbage. There are much better non-lethal weapons out there. Don't make the mistake of buying this one
Response from HERO Defense Systems LLCAug 4, 2025
Sorry to hear there was a misunderstanding when ordering. I've checked your order history and see you purchased the CORE version of the product, which does not include electronics, on March 14, 2025. We support all our products with a 1 year warranty and would be happy to look into the issue with your safety lever and firing. If it turns out we need to have the item returned for maintenance, we could also do an upgrade at the same time to get you the laser sight and stun light. Please give us a call, we'd like to help: (833) 437-6669
Randy S.
Did not receive
Response from HERO Defense Systems LLCApr 1, 2025
Hi Randy, we've checked your tracking number and see UPS marked the package delivered and provided a photo of the delivery. Please check if a family member or friend might have grabbed the package for you. If you need further assistance, please reach out to us a [email protected] or call us at (833) 437-6669
Ronald S.
U wouldn’t give me a promise 10per cents discount
Response from HERO Defense Systems LLCFeb 26, 2025
Hi Ron, we've replied to your emails a few times but haven't heard back. In case you didn't see them, the 10% you were asking about wasn't applicable because the bundle you purchased was already on sale. The great news is you saved 10% on the discounted bundle, and got some bonus cartridges as well! Please reach out to us if you have any other questions, and be sure to check your spam email for [email protected]
Fredrick Weimar w W.
its says deliverd but its not here
Response from HERO Defense Systems LLCFeb 25, 2025
Sorry to hear you aren't seeing your package! UPS handles the deliveries and we can see they've set the status to delivered. We'll be reaching out to you shortly to get more information and offer any assistance we can.