pippa M.
Herbies finally took responsibility and I have been satisfactorily refunded
I ordered from a community website that someone had decided to put the advert on for this company HERBIES..I was conned into a subscription which I did not want and still till this day don’t know how that happened. When the second months supply came and money from my account, I was horrified..canceled the subscription. Explained I did not want this. so many emails with correspondence. I sent them back to address in Poland where I was told to send..package not picked up by them..so it’s arrived back to the U.K.I’m 15.00 down with postage fees and now won’t get my money back.Do not touch this company .they will send polite lip service emails which are insincere..
Response from HerbiesJul 27, 2026
Hi Pippa, Thank you for sharing your experience. I completely understand how upsetting it must have been to discover a second charge and feel that you had been enrolled in a subscription you didn't knowingly agree to. I'm truly sorry that your experience with us has left you feeling this way. I'm pleased to let you know that your subscription has already been fully cancelled, so you won't receive any future automatic orders or charges. Regarding your return, I've also gone ahead and arranged a full refund for your order. Please allow 5–7 business days for the refund to appear in your account, depending on your bank's processing time. We've also sent you a separate message regarding your refund. Please take a moment to review it, as it contains the details of the resolution we've arranged for you. Again, I sincerely apologize for the frustration and inconvenience you've experienced, and I appreciate your patience while we worked to resolve this matter. Kind regards, Herbies Team