helen S.
Slow to resolve delivery issue
They may wish to update some of their processes to better support customers when deliveries go astray. But refunded eventually. Not sure on efficacy of product as had to stop taking as starting some treatment.
Response from HerbiesJul 30, 2026
Hi Helen, Thank you for taking the time to update your Trustpilot review and share your feedback with us. We sincerely appreciate your comments regarding the delivery process, and we agree that there is always room for improvement when it comes to supporting our customers if issues arise during transit. Your feedback has been shared with the relevant team so that we can continue improving our service. We're also pleased that we were able to resolve the matter for you. At the same time, we're sorry to hear that you had to stop taking the product because of your treatment, and we wish you all the very best moving forward. Thank you again for your patience, understanding, and for giving us the opportunity to make things right. Kind regards, Herbies Support Team