HemperReviews of hemper.co

A recieved a box with a broken item. I sent in pictures the second I found it was broken. They had a replacement in the works within 20 minutes of me sending the email. You've gained a customer for life. I was thinking about canceling my subscription due to limited funds but I'm keeping it indefinitely due to your great customer service.

Not even a 1 star! I placed an order Nov 21 and it’s Dec 8 still haven’t received. It’s Friday so I’m sure I won’t be receiving my order for next couple days.. a whole month!! Terrible Terrible terrible! I email them and they say “ We are working with our vendors to receive tracking numbers” bro what??? You mean to tell me you’re relying on a vendor to satisfy your customers?? I never write a review but this is the WORST experience ever .. it’s like they hustle customers take your money and you don’t get your products until month or two later?? Nah bro this is trash! Do not order from them! It’s a scam! Should have known coming from Las Vegas! Hustle you out your money just like the scammers on the streets tryna make a quick buck! Smh got me HOT!

The customer service was exceptional as the representative, Dallas, kept me updated throughout the entire process. I was pleasantly surprised by how quickly Dallas was able to resolve my issue and how much he genuinely cared. I’m thrilled with my purchase and will continue to shop at Hemper.

I originally ordered the wooden design for the pipe battery but had to reach out to the company after not hearing anything for 2+weeks. When I reached out they informed me that the design I wanted was out of stock and to choose a different style. I responded to the email immediately and didn’t hear anything for 2 days. Luckily they got my problem resolved and the pipe battery is in its way after ordering it November 18th and it’s now December 6th. Not the best experience but they were kind enough to waive the fee for my troubles. We’ll see how well the battery works and see if I shop at this company again.

They know exactly how to handle everything, specifically I think their name was Dallas! I absolutely love this company!

I placed an order 2 November and still have not received, it’s 2 December today. I have reached out to this company twice and have gotten no help and no information on when my order will be shipped. Apparently, they don’t ship all of their products themselves and rely on other shipping companies to do that but they don’t tell you that when you purchase and also have done nothing to find out why my item hasn’t been shipped to me yet. It’s been 30 days since placing my order and no delivery. Terrible customer service.

Tried to contact support about an issue. All I received was a generic response and none of my issues were acknowledged or taken care of. Products I ordered were of poor quality/wrong items sent. I will not recommend this company to anyone after my experience. They refuse to do anything to resolve my issue.

after trying to buy products off the online store and being rejected because of my phone number. customer service responded. took a few days with alot of frustration. and after much back and forth. i am still NOT satisfied.