HemperReviews of hemper.co

They were very responsive, and precise with their actions to solve the problem. Well done.

Order arrived in 3 days, but with a broken item because it wasn’t even wrapped up in any sort of protection. And now the replacement order is gonna take another week to get to me. Super disappointed with the service I received. Won’t shop here again. Other items that did not arrive broken are decent quality but I can’t really use everything I got tho. Definitely won’t recommend this place to anyone.

Dallas provided top tier customer service!

When I sent my initial email, I gave every detail needed to fix the issue. I gave the order number, exactly what product wasn't working...explicit info. However, the response I received clearly showed no one read the actual information I so purposefully included to make this process easier. I was asked to send a picture of the broken glass...but it was not a glass issue. I then explained (again) the vape wouldn't work and I was unsure how a video would help. I was asked to send a video again. I did but explained it made me uncomfortable having a video of me trying to vape because I work in the school system. But also...sending a video to a total stranger is weird and there was no way to not include my face due to the product I was having an issue with. My husband, who works in marketing, also thought it was very odd. I like the website and products but am just kind of thrown off by my customer help experience. I've even told my friends about the site but now...I don't know. Just left a bad taste in my mouth.

Dallas was very understanding and helpful. He resolved my issue quickly.

Scam company. They are really good at convincing banks they did nothing wrong when you try to dispute. They are selling used items and displaying them as new on the website. STAY AWAY FROM THE HEADACHE AND NEVER BUY FROM THIS COMPANY!!!

I I as told I ordered 2 February boxes yet I didn’t. I’ve been a customer for years now and always look forward to receiving my boxes. I have a glass curio cabinet where I display them. Not having one really upsets me.

Customer support is out of this world!!! Great deals on glasswear and accessories and reasonably priced international shipping. I'll not shop anywhere else from now on!!