HemperReviews of hemper.co

Customer service was great. Responses were fairly quick. Love Hemper

Wouldn’t refund my order. Wish I could give this place a 0.

I still have not received my package or a shipping tracking number. I ordered this Aug. Sept 26th

I had an issue with my bong being broken, the agreement says if you provide picture evidence of that in 48 hours, they replace the bong. I was very sad, now I’m very happy about this turn of events. Customer service was quick, kind, competent, and addressed my issue before I knew what to think. I’m thrilled! I didn’t even know that was part of the package. The shipping insurance is legit.

I had ordered the july monthly box from Hemper and it had broken at some point in the delivery. I had paid for the protection plus to insure my box and made a claim. then protection plus had sent the issue back to the merchant (Hemper) and said it was on them. I was told I would receive an email from them and hadn't heard for a few weeks. So I decided to make a bad review on the Hemper box. Then they finally contacted me and asked for the photo of the broken bong but the photo was deleted and I had already thrown it out. Then without any hesitation they sent me the XL version of the bong free of charge. I had originally just wanted my $40 back but I have now received the bong and it is amazing, definitely worth the waiting for. props to Hemper for making it up without any problems, so they definitely care for their customers. I think the box is definitely worth a try but 100% honest its not worth $100 but you get a pretty nice bong, id say go for it and if you don’t like it your only down $40 (just needs some more bubble wrap).

Company continues to be shady after 20 days. They still have not shipped and offer only a par refund!! Do not spend money here!

i was charged for a subscription i canceled and got the confirmation for that i canceled the subscription almost 4 months and I cant get a refund for it and the package isnt even going to my house idk where its going(do not start a subscription with hemper this may happen to you)

They went above and beyond and replaced my broken piece for me! Thank you!