YUMIReviews of helloyumi.com

WEBSITE IS EXTREMELY GLITCHY. Paid for a month's order. Baby HATED the food so i paused after 2 weeks. they automatically sent 3rd week after 2 weeks of being paused with 0 notification or warning. I called to complain, i talked to their online chat. they just dismissed me and ended the conversation. What a freaken waste of money.

I'm an extremely tech savy person. I work from home and do everything online. Their website is absolutely disgusting to navigate. Try cancelling their subsciption, it says cancelled, refresh the page and it's still there. I was charged over TEN TIMES because of a technical glitch on their site and I'm fighting with them for a refund, taking almost 3 weeks. I've done live chat which they never answer, emails, tried calling, etc. With zero repsonse. They probably have one or two people handling all their customer service so they can save money. I will be filiing a dispute with my credit card company and will never recommend them. The "bites" are also VERY crumbly so have fun spending an hour cleaning after every meal, there will be crumbs in every tiny crack of your high chair, floor grout, you'll find it on your kids toys after a few days etc. Not worth it in my opinion. Also they dont even have vitamin c in their foods, barely. Kids need nutrients.

I ordered food for my infant from this company a few weeks ago. For the first order I was able to select the flavors. Then went I went back to select it for the second order (I paid for 4 deliveries/one month in advance), I was unable to select flavors, change the orders or do anything on their website. Their website had suddenly changed and was very glitchy. I tried to contact them via chat and the button didn't work. I tried texting them and they took almost a week between responses. When they responded it was an answer that had nothing to do with my issue. They were clueless. Then I tried to reach out via Instagram and realized that other parents were complaining about similar issues and that their food arrived hot. They ALSO LIMITED THE ABILITY OF PARENTS TO COMMENT ON THEIR INSTAGRAM PAGE-I'm guessing to hide all the complaints from parents like me. For a company that is making infant food, I have no confidence in their practices. They are unreachable and they filter parents' comments about frustration with service and quality issues. When someone finally responded, they said they would issue a partial refund which is not what they requested. I actually asked them if their website was always so problematic but they never actually answered any of my questions. They just offered a refund like telling me to go away and not ask so many questions. Sorry, Yumi but if you're making baby food, parents will ask questions. You should close your company if you're not willing to answer questions from concerned parents.