YUMIReviews of helloyumi.com

My baby has eaten anything put in front of him, except Yumi products. We canceled the subscription with confirmation of cancellation in the first 30 days. Yumi continued to charge our credit card. Not only was the charge more than the subscription price, but they charge our card weekly for months. When we realized what was happening, our money was refunded partially & I had to repeatedly contact customer service to advised they owed us more. This experience was unbelievable.

Placed my first order and the shipment is late according to the date it said it would arrive (shipped outside of their shipping window) so the food is bad so can’t feed to my baby. Called customer service they offer my credit back. I asked them to ship me another food package instead because I need the food for my baby. Rep said they’re sold out. So how are you suppose to rely on this device to feed your baby. What a horrible experience!!! How can a company run a business and spend all this money on targeted ads and yet be sold out of food

Purées were mostly okay- some are way to watery to be served on their own. I started running into issues with the bites. Most were crumbled or mashed when they arrived, having defrosted along the way. They also have TERRIBLE customer service. I regret not switching to another company sooner. Also, my toddler who was never and is still not a picky eater didn’t like most of their bites. When I tasted them, I couldn’t blame him.

I was excited to try Yumi. The food choices are vast and the whole fresh made food every week was worth the extra cost for me. When I created my subscription, it was relatively easy. But then things got difficult and annoying. Multiple pages on their website error out, they don't have a scroll bar so you have to use your arrow key to navigate up and down the page, which doesn't seem like a big deal but when you are choosing your jars and you can't see what you have chosen or how many more you get to choose then you have to scroll up and scroll back down again, it can be quite tedious. Then when the food arrived, some of it was already expired by the time we received it. How can freshly made food be expired by the time it is delivered? I have no clue. There are no confirmation emails or reminder emails, so you have to make an effort to remember what you ordered, when you ordered and be on top of the next food options. This is really difficult if you are working full time. Though I love all the food options, the user experience is frustrating and they definitely do not have a grip on their target audience needs. They really need to work on their website, communications and consistency.

Terrible experience. Food arrives late and in a terrible condition . Open jars , leaking and have been on the UPS truck for half day. Couldn’t feed this to my daughter . Terrible customer service as well. They didn’t refund correctly. So I lost money and the food: very unprofessional!

Scam service. Items don't even ship by the "delivery date". I won't trust the baby food even when it does finally arrive. Cancelled subscription and if I don't get a refund for the food I ordered over a week ago, I'll contest charges on my credit card. Stay away from this service...will try Little Spoon instead which has great reviews.

I relied on this company for my baby's food each week. After 2 consecutive weeks of non-delivery, I became really frustrated. I had to carve out time in my busy schedule to go to the store and buy baby food because I had nothing to feed my child. It wasn't the first time either. Multiple times, Yumi said that my order shipped when it actually never did, I would receive wrong baby food jars or missing baby food jars and even one time, a box arrived 1.5 weeks late and the food was warm and had mold growing on it. I've had a such a horrible experience relying on this company that I finally canceled my subscription. I need a baby food subscription company that takes the needs of my baby seriously and is reliable. I can't continue ordering from a company that doesn't fulfill their subscriptions, continuously sends wrong food and lies about when the food will arrive, among other things. Please be careful with this company. Their customer service is horrible and there will be many times when your baby's food just won't arrive and you will be left rummaging through the fridge trying to find something to feed your baby because this service never fulfilled it's promise of delivering the food.

I genuinely was really, really excited about Yumi, and I absolutely love their premise of fresh/healthy food. However, I am incredibly disappointed with their quality control. Every single order I have had received has either contained expired food or had multiple seals broken. Specifically: - I placed my first order on November 8, which arrived on November 16. One of the jars had a "best by" date of November 6 (two days before I even placed the order. Further, 3 of the jars had broken vacuum seals. I immediately reached out to customer service, and although they were responsive and offered me credits for the defective products, I never received an answer as to why I could have received expired food (if they make everything fresh that week) or what could have caused the faulty seals. They did acknowledge that the kitchen was having seal issues, but I have not received any further clarity on what that issue was or how it's being remedied. - My next weekly order contained 2 broken vacuum seals. - This most recent order that I literally received just 10 minutes ago - yup, you guessed it: 2 more broke vacuum seals. I'm giving Yumi 3 stars because although their food does seem high quality, it's concerning that a company that prides itself on delivering "fresh" food would have so many quality control issues as it relates to that freshness. I am currently looking into alternative food delivery providers and will likely cancel my Yumi subscription.