YUMIReviews of helloyumi.com

The baby food- amazing (although I agree with most recent reviews that it has gotten watered down the last 2 weeks). Customer service- TERRIBLE. They make mistakes, they don't get back to us, the food might arrive Monday, it might arrive late Wednesday and most recently it arrived Thursday. SO unreliable which sucks when you're a full time working parent. One time the seal was broken on a jar, another time the jar was unlabeled. It's just been a poor experience which is a shame because the food was great- they pack in protein, fiber, greens but it's like snuck in there so my son loved it and was getting nutrients. Recently they sent some vague email about how they are changing their food service and our subscription would be suspended but the details on the change were so confusing and vague. Would not recommend the hassle and headache.

The shipping has gotten worse as the weeks pass by. I used to get it every Monday the it switched to tuesdays now I dont Even know when I’ll get the food. They’re getting pretty unreliable and consistency of food changes weekly. Either super watery or too solid. I tried The bites and some bites just came all mushy and watery.

I genuinely was really, really excited about Yumi, and I absolutely love their premise of fresh/healthy food. However, I am incredibly disappointed with their quality control. Every single order I have had received has either contained expired food or had multiple seals broken. Specifically: - I placed my first order on November 8, which arrived on November 16. One of the jars had a "best by" date of November 6 (two days before I even placed the order. Further, 3 of the jars had broken vacuum seals. I immediately reached out to customer service, and although they were responsive and offered me credits for the defective products, I never received an answer as to why I could have received expired food (if they make everything fresh that week) or what could have caused the faulty seals. They did acknowledge that the kitchen was having seal issues, but I have not received any further clarity on what that issue was or how it's being remedied. - My next weekly order contained 2 broken vacuum seals. - This most recent order that I literally received just 10 minutes ago - yup, you guessed it: 2 more broke vacuum seals. I'm giving Yumi 3 stars because although their food does seem high quality, it's concerning that a company that prides itself on delivering "fresh" food would have so many quality control issues as it relates to that freshness. I am currently looking into alternative food delivery providers and will likely cancel my Yumi subscription.