Brandy M.
Believe all of the negative reviews…
Believe all of the negative reviews regarding shipping times. The website says that you will receive your product within 3 to 5 days after ordering. Mine will take 10 days just to receive it, and that's if it shows up on time. They have already told me that if it does not show up on time they still are refusing a refund and will just be sending a replacement.Then I will have to send them back to the lab. The turnaround time will be close to three weeks from the time that I ordered the test. If they have to send a replacement it will be over a month. I tried to cancel the order four days after I placed it because the items had not shipped. They absolutely will not cancel orders nor refund your money. You're better off just making an appointment with your regular doctor. Especially if you are ordering tests for a yeast infection or BV. If you are in any kind of discomfort or need to know your results without waiting a month and a half? I would absolutely not use this service!!
Response from WispDec 10, 2025
Hi there! We strive to deliver exceptional service, and take feedback seriously. To protect privacy, please contact us at [email protected] for further assistance.



