Laisa F.
The prescription is still not at the…
The prescription is still not at the pharmacy nor they have any request. How do I get a refund.

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Wisp (hellowisp.com) has 11,327 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Laisa F.
The prescription is still not at the pharmacy nor they have any request. How do I get a refund.
Nadia D.
I wasnt approved for my prescription with no explanation but still charged the consult review when there was no actual consult?? The determination took actually 1 minute! What a scam. I tried to get a skincare prescription...something super simple that I have had elsewhere, not approved and then still charged for a consult review. This is such a scam. DO NOT ORDER FROM HERE
Response from WispOct 22, 2026
Hi there! We appreciate feedback and are committed to providing safe and accessible services. In some cases, in-person evaluation may be recommended to support the best outcomes. For general information on how prescriptions and telehealth visits are handled, please check out our Help Center by searching “Will I be charged if not approved for treatment?”, or reach out to our support team at [email protected].
April B.
When I first started with this it was GREAT! They have changed the formula and it has no COOLING feeling any more??? I got the extra strength recently and I gave use it 2x, I am wondering if they even increased the strength? I have been a ongoing customer for at least 5 years and never buying this again
Response from WispOct 17, 2026
Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at [email protected]
Bethany K.
Was approved for a prescription and was told it was called into the pharmacy this morning. I went to CVS 4-5 hours after receiving the confirmation email, and CVS stated they did not have a prescription for me. I messaged Wisp and they told me it can take 2-3 hours for it to appear in their system. It is now 8 hours later and CVS still does not have it. I have messaged 4 times in the app since 230pm (it is now 530) and have not received a response. Very dissatisfied with this service.
Response from WispOct 14, 2026
Hi there! We appreciate your feedback and are committed to providing safe and efficient prescription services. Our team works to process prescriptions promptly while maintaining accuracy. For more information on prescription timelines and processes, please check out our Help Center by searching “How does Wisp work”, or reach out to our support team at [email protected].
Mary S.
Only one of my prescriptions were actually sent to the pharmacy. I paid for both and Wisp has not gotten back to me about a refund or resending the prescription.
Response from WispOct 12, 2026
Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at [email protected]
Meghan
Drs don’t answer back
Response from WispOct 8, 2026
Hi there! We appreciate your feedback and work to provide timely guidance. Response times may vary depending on the type of consultation, as our priority is always to provide safe and thorough support. For urgent health concerns, please contact a local healthcare provider or emergency services. For more information on typical response timelines, please check out our Help Center by searching “When can I expect to hear from a clinician?”, or reach out to our support team at [email protected].
Terah
Wrong prescription sent. Sent one that I’m allergic to. Even though I made that note. Took forever to get anyone to correct it. I have had a UTI for 4 days now and still no Rx
Response from WispOct 6, 2026
Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at [email protected]
Jessica
Terrible terrible they scammed me ! I want my refund!!
Response from WispOct 6, 2026
Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at [email protected]