Cliona P.
Don't waste your $
****Updated**** The issue was ultimately resolved to our satisfaction, but it did take a lot of phone calls and time and effort on our part. Based on the satisfactory resolution, I am changing my rating. Our agent got us a year of Super. Wish they'd just given us the $ instead. The 3rd party plumber they assigned to me is based 50 miles away and only comes to the city 1 x per week on a Thursday. He was a no-show on the day I waited 4 hours for him. Took several calls to get the info that he doesn't really service our area (San Francisco). Super said they'd find us another provider, but have failed to do so despite numerous calls. Issue still not fixed 2 weeks later.
Response from SuperJul 2, 2024
Cliona, We appreciate you bringing this to our attention and sincerely apologize for the frustration and delay you have experienced while using our services. We understand how important it is to have a smooth and satisfactory customer journey, and see that you are scheduled for Fri, Jul 5, 2024 • 10:00 AM - 2:00 PM. Please reach out to us directly if you have any other issues and or concerns. [email protected]. Again, we want to apologize for the frustration experienced getting this claim resolved.