Ali N.
No services when needed!
They are quick at collecting their premium. Slow in providing service when needed. Their only intention when appliance fails is to even make more money and not really offer any service. My water heater stopped working. They visited the house three time, charged me for their vistas every time, made me wait for over one month to confirm that the heater has to be replaced. I almost paid the amount equal to replacing the water heater to them and to my tenant as refund and finally I had to replace the heater with my own budget because they just keep coming for visits and complaining that "oh I do not have this and that part today....". They are the most terrible home warranty provider in the market. Stay away from them!
Response from SuperAug 13, 2024
Our system reflects that our Escalation team reached-out to you directly needing direction on Aug 5th, Aug 6th, and Aug 7th: It was advised that, “that in order to complete the work for the water heater, an Electrician is needed to assess the breaker. To this, a new Dispatch will be created system so that a servicer can be assigned. You will be charged a service fee for this; however, please note that we will assuredly reimburse said fee. Before creating this Dispatch, though, we will need your authorization to do so.” If you would like to move forward with the claim for an Electrician to assess the unit, please provide authorization to create this new dispatch. We’ll be on the look-out for your direction.