SuperSuper is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Super (hellosuper.com) has 652 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Insurance · Los Angeles, California
Excellent
Insurance · Woodland Hills, California
Excellent
Insurance · Santa Rosa, California
Excellent
Insurance · Livermore, California
Excellent
652 approved reviews, newest moderated first
Marshall L.
Same day service and having the part replacement with the technician made this repair very convenient. The technician was very good too.
Response from SuperJun 12, 2025
Thank you for your kind feedback! We appreciate knowing you were satisfied with your Servicer and that we helped simplify your home care needs, making them pleasant and hassle-free.
Paulo A.
Efficient - visit within 24 hours. Problem solved. Technician knowledgeable and professional. Excellent service overall.
Response from SuperJun 11, 2025
Thank you for your fantastic review! We are thrilled you had such a great experience with our servicer and are happy to continue helping you care for your home.
Lynn C.
Extremely fast service, excellent communication and an amazing professional technician.
Response from SuperJun 11, 2025
Thank you for your review! We are so pleased that you had an excellent experience with our service team, and we look forward to continuing to assist you with your home care needs!
Marjie
The technician was punctual, personable, and professional. However, he charged too, too much!
Response from SuperJun 9, 2025
Thank you for sharing your feedback We value our customers' experiences and like to hear your concerns. Please email us directly at advocates@hellosuper if there is anything further we can do to help.
Mark P.
He did a great job 👏🏿
Response from SuperJun 6, 2025
Thank you for your thoughtful review and for sharing your feedback with us
Ryan K.
As expected
Response from SuperMay 30, 2025
Thank you, Ryan! We appreciate you choosing us for your home care needs and value your kind feedback!
Steve S.
I experience was great. From the beginning to the end. I can tell customer service is a priority with Puls.
Response from SuperMay 30, 2025
Thank you for your valuable feedback! We appreciate it and aim to make managing your home care easy and enjoyable. We are here to help.
Loy W.
I’ve had Super for five years and would have written a better review in the beginning. Now I suspect Super likely engages in fraudulent practices to reduce its payments. This year -for the fifth year in a row Super had to recharge my home AC unit. I noted that there was obviously a leak that needed to be repaired, which is a covered service. The technician simply said Super would just authorize more refrigerant annually rather than actually fix the problem. Now, under the appliance coverage a broken hinge assembly on my washer required a lid replacement. This washer is known for the problem and only three years ago Super repaired it. Today however they decided that I caused the break and therefore they would not cover it. When he left the technician said the part would take 5-7 days to obtain but now it is not a covered item. Beware that Super can assign blame arbitrarily to the owner, keep your $75 and decline coverage. You cannot trust Super in my experience.
Response from SuperMay 27, 2025
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction you have experienced. At Super, we are committed to delivering exceptional service, and we regret that your recent experience did not meet the standards we strive to uphold. As per the terms and conditions, your plan is intended to cover the repair or replacement of home systems and appliances when they fail due to normal wear and tear. However, the photos of the washer indicate damage that is not consistent with normal usage. We regret that you are canceling your policy and understand this may have affected your trust. Again we apologize for any inconvenience and value your subscription