Sarah
Great Product and the Best Customer Service I've Experienced in Years!
I purchased the panda shark slides to use as house slippers. First I'll say they are incredibly comfortable, non slip on hardwood/ceramic tile, and absolutely adorable! Unfortunately, when they arrived there was tear in the shipping envelope and the panda figures on the top had been damaged. I couldn't find replacement panda figures for sale on their site so I reached out to customer service to ask if I could purchase replacements because the slipper was fine so I didn't want to buy a whole new pair (the pandas are removable). They got back to me right away and requested photos of the damage which I sent along. Rather than offering new pandas they instead offered me a 50% refund and I keep the slippers or they will send me a whole new pair free of charge! I chose the replacement pair and recieved tracking info within the hour! I couldn't believe it! I haven't experienced customer service this good in years! I'd happily recommend this company! They make a great product and if anything goes wrong their customer service team has you covered and then some!



