HelloSlippersReviews of helloslippers.com

Images of products are misleading, and the quality is poor.

Ciabatte arrivate con evidenti eccessi di plastica e rifiniture scadenti. Ho contattato il servizio clienti, ma mi è stato detto che è tutto “nello standard” e che avrei dovuto tagliare personalmente la plastica in eccesso. Assurdo: compro un prodotto nuovo e devo finirlo io? Esperienza pessima, sia per la qualità sia per l’assistenza.

The shoe doesn’t look like the picture and it fits terribly. Super uncomfortable

Wrong color wrong size. Company doesn’t care

My order never arrived. I requested a refund but they insisted they could not process one until the 45day mark. It has now been over 52 days and they are only now agreeing to process a refund that will take an additional 10days to arrive.

Slippers arrived in a poor condition inlcuding: Stitches already hanging out in multiple places, surplus material on the sole, a small piece of the slipper at the front missing, a deformation on the front of one of the slippers, 2 holes in the side of a slipper and so on. Plus, they absolutely stink for a while - which is apparently caused by the chemicals used in manufacturing and then they are vacuum packed. The slippers then did not fit for the size described either, with my wife being on the lower end of the size range I purchased - and yet they were still too small. Also, the base was quite rigid, which is unusual for slippers. Anyway, tried to get a refund and first request was ignored. Only when I sent a formal credit card complaint did I get a response. Their response included that the multiple defects I found were within their accepted manufacturing tolerances. I could send the slippers back (to China) for a full refund. Nowhere on their website does it provide any address for their company or returns, and as a non business trying to post something recorded to China, I would lose half the cost of the item in postage. I would not have bought the slippers if I'd known any refund involves postage to China. They also offered a 50% refund and not sending the slippers back (so I would still lose half my money). They refused to provide a return label at any time. In the end, I obtained a full refund with a credit card chargeback. I have never known a company to be shown multiple defects in manufacturing and not be apologetic about it or do everything they could to make it right for the customer. If I were you, I probably wouldn't risk it.

Do not use this company: bought a pair of slippers which ended up being too small, however, there is no way to contact anyone to return anything you are unhappy with. Tried emailing the company multiple times and nothing. Really, really disappointing!

DO NOT BUY THESE!!!! I bought them as a gift and they were too small - in order to exchange you have to pay to send them from the US to CHINA!!! Not only are they expensive but what kind of customer service is that? Just horrible!!!