Catalina A.
TERRIBLE SERVICE
Do not trust them. From what I see and my personal experience, they care very little about customer service they clearly don’t have customer protection laws like we do. Make sure you read the return policy carefully as they do no accept any kind of exchange including sizing (stated in the policy) it also mentions that any defect they will evaluate and decide whether it’s eligible or not… Well I guess no case is eligible. I ordered a pair that came with paint missing on the teeth, and paint splatters and they refused to exchange them (I didn’t even want my money back) all they offered was 50% off my next purchase but why would I purchase again if I am not satisfied?? They mentioned in my previous review that they would get back to me and make sure I was satisfied but it’s complete bull***t, it’s been a week and no other offer but the original 50% my next pair… They clearly care more about bombarding your instagram with ads rather than satisfying their existing customers.
Response from HelloSlippersOct 17, 2022
Hi Catalina, If the product is defective we will offer full refund and you can still keep them. For your case you can return/exchange the product however we don't cover the shipping for return. The reason we offered the deal is because it usually cost less than shipping them back and the new products will get to you faster. One of our agents will contact you soon and help you with the return/exchange.



