Steven G.
They have been responsive and helpful
They have been responsive and helpful. Taylor answered all of my questions thoroughly.

As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
Clear Health (helloclearhealth.com) has 178 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Medical Specialists · Denver, Colorado
Excellent

Medical Specialists · Spokane, Washington
Excellent

Medical Specialists · Irvine, California
Excellent

Medical Specialists
Excellent
178 approved reviews, newest moderated first
Steven G.
They have been responsive and helpful. Taylor answered all of my questions thoroughly.
Lumi
ClearHealth approved me for Accutane based solely on an online intake form and uploaded photos, without providing me with any live consultation, it was very impersonal given the potency of this drug, it raised a red alarm for me. Shortly afterward, I checked with my personal doctor—and was strongly advised against Accutane, making it clear that the online approval was not only insufficient but potentially unsafe. Although I never received the prescription or began treatment, and immediately halted the process, ClearHealth refused to issue a refund, citing that a medical evaluation had technically been “completed.” In my view, this "evaluation" did not meet the basic standard of care expected for such a dangerous medication. I was offered no follow-up, no reassessment, and no meaningful opportunity to address serious safety concerns that arose afterward. If you're considering using ClearHealth for Accutane, please proceed with caution. Their process may check legal boxes, but in my case, it failed to ensure actual medical safety.
Response from Clear HealthJun 1, 2025
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience. To clarify, every evaluation on our platform is reviewed with the utmost care by a licensed, board-certified provider. Your approval for treatment was based on the information you personally submitted, including a mental health screening and photos, all of which were considered during a thorough clinical review. While we operate virtually, this approach meets the standards for safe, asynchronous care and is consistent with modern telehealth practices. Patients are always encouraged and able to message their provider directly through the platform to address concerns or request a reassessment within a reasonable timeframe. We also support syncing care with in-person providers, just as one might seek a second opinion or follow-up in a traditional setting. As noted at the time of purchase, our policy states that medical evaluations are non-refundable once completed. Just like with an in-person dermatologist, once a provider completes an evaluation and determines you’re eligible for treatment, that medical service is considered rendered, even if you later decide not to proceed with the medication. We remain committed to ensuring patient safety and continuously improving the experience for everyone who seeks treatment through our platform. If you’re exploring online dermatology care and want to know if ClearHealth is the right fit for you, feel free to email us! We’re happy to help you make an informed decision. Taylor W. Clear Health Support Manager
Megan A.
I love HelloClear, they’ve made the process super easy so I can get my medication with no troubles. And the prices are very reasonable!
Holly M.
Super simple and easy to get Accutane or other acne treatments. Their team is great at communicating and responds very quickly.
Jamery T.
I did my Accutane treatment through Clear Health, I couldn’t be happier with the results. My skin is the clearest it’s ever been, and for the first time in years, I feel confident. The process was smooth from start to finish — Clear Health made everything so easy, from virtual appointments to getting my prescription filled. The support and guidance I received really helped me stay on track and manage any side effects along the way. I barely get any breakouts now, and the overall texture and tone of my skin has improved so much. If you’re struggling with stubborn acne and nothing else has worked, I highly recommend going through Clear Health. They made a big difference in my journey and I’m so glad I took the leap.
Torie
Clear Health has completely changed my life and my body. There has been no downsides or any defects. I love that clear health communicates too. Overall, clear health is a amazing way to get rid of acne and stress.
S. /.
Clear Health has changed my life. My skin is beautiful and it has built my confidence back up after a crazy 10 year break out after having my second son. My husband can't stop looking at me and complimenting me. I would recommend them to anyone.
Margaux
Convenient, straightforward and affordable. My HDHP plan was not going to cover any of the Accutane treatment visits or meds, so I saved a ton by going through Clear Health instead. Obviously there are still hoops to jump through as a female patient but their system helped streamline the process of uploading photos and the pregnancy tests, dealing with the iPledge system, and receiving approval for the meds each month. Taylor from the Support Team was particularly wonderful and patient when explaining the process and treatment and made the experience much nicer. I removed one star because of the chat experience with the doctor I was assigned to. He didn't check in or answer questions in details and would just copy and paste the exact same message each month when the treatment was reapproved. This tends to happen with virtual health providers but for the cost of the virtual visit, it would have been appreciated to get more than a copy/paste message each month. I have now been using the post-treatment prescription lotion and their jojoba oil cleanser and I am very happy with both!