Andi
They do not care
I had a lot of issues with this company especially customer service. It’s ridiculous the way they pass you around. Besides that your doctor literally couldn’t give less of a crap about you!! I have been struggling with terrible side effects post accutane treatment and asked my derm about getting bloodwork done to test for anemia and she told me to go to a pcp. Hello? I just spent the last half of this year being treated by you and being prescribed this medication by you but when I express concerns about side effects a month after the treatment they essentially told me to kick rocks. Awesome! Super caring :) The entirety of my experience my dermatologist was short and uncaring. Customer service was just messy and I was always being tossed around. It would be better if you could actually call and have a real conversation with someone who listens. As someone who has been failed by healthcare over and over again, it never gets less disappointing. It seems routine for most people to get bloodwork done after accutane to make sure everything still looks normal. Why not with this company? What’s the point of even doing the baseline tests? I don’t currently have a pcp and by the time I can get in with one I’ll have spent even more months being miserable and sick from a drug carelessly prescribed.
Response from Clear HealthSep 11, 2024
Hi, Thank you for taking the time to leave a review. We truly value your feedback and use it to improve our services. I'm sorry to hear about your post-treatment experience, and I’d love to clarify a few points to help resolve the issue. Throughout your treatment and after its completion, bloodwork forms are always available for download in your account. Each month, after approval, we send a recommendation for monthly testing. While it’s not always required at certain times, we provide this guidance to help make the process easier for you. In the 'My Labs' section of your patient portal, you can download your signed bloodwork requisition form, both during and after treatment. Our contact number (833.685.4529, opt. 1) is available on our website and in the patient portal's Support section, where you can reach us by call or text. This number is also included in our support emails because we understand that some patients prefer to speak with us directly. During monthly evaluations, we offer the option of a phone call with the dermatologist, which can be scheduled either before or after your prescription approval. We strive to put you in control of your care to ensure your satisfaction. Additionally, our nurse triage team is available 24/7 to assist with any concerns, especially side effects. You can reach them at 833.685.4529, opt. 3. I'd love the opportunity to discuss your experience further and address any remaining concerns. Please feel free to email me directly at [email protected] or give us a call. We sincerely apologize for any inconvenience, and I look forward to hearing from you soon. Taylor W. [email protected]




